T'iara Williams
HR Professional
Summary
Resourceful HR team collaborator with in-depth knowledge of compensation. Highly experienced in information technology, Workday systems and program management. Works well independently or in team environments. Outstanding analysis skills.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Compensation Partner II
FIS Global
9 2022 - Current
- Company Overview: Fidelity Information Systems
- Assist in the implementation and delivery of various Compensation and HR projects including performance management, monthly reporting, etc
- Assist in implementing and administering compensation and incentive programs across the organization, with specific focus on Sales Incentives and Professional Service Bonus
- Participate in salary surveys to maintain current competitive data, summarizing analysis results
- Assist in managing job documentation related databases and tables for job codes and job descriptions including the preparation and analysis of reports to ensure equity and competitiveness of all jobs
- Create job descriptions and maintains job description database
- Research, collect and analyse data to determine appropriate grade level and title for proposed new jobs and re-evaluations of current jobs
- Assist in market analyses to identify competitive practices and trends in specific geographic areas where FIS has significant presence
- Provide support to HRIS (Human Resources Information System) team in compilation, analysis, and delivery of reports
- Provide support to other HR staff in data generation and report compilation as needed
- Work with payroll and equity vendor, Fidelity Investments, to insure proper contribution amounts for ESPP participants
- Other related duties assigned as needed
- Fidelity Information Systems
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with senior management to create competitive compensation packages, attracting top talent to the company.
Compensation Analyst
Cigna/Express Scripts
03.2022 - 09.2022
- Assists with the administration of Global compensation programs for over 75,000 employees
- Act as a liaison between the company COEs to resolve any employee issues and to ensure compliance with applicable policies, regulations, and processes
- Partner with COEs to implement compensation strategies and initiatives
- Develop, review, and alter job descriptions by performing a job analysis using global market data
- Use technology and systems, such as Workday, to research and document issues to make independent decisions as well as provide coaching and guidance to business leaders and employees regarding COE Services questions/issues
- Identify trends and recommend solutions to COE Services leaders as appropriate
- Assist with organizational pay practices and makes recommendations for salary changes to ensure internal equity for domestic and international markets
- Support annual global employee survey by managing incoming employee questions
- Process Service Contract Act reports and ensure compliance
- Assists with review and analysis of external domestic and international compensation trends within the healthcare industry
- Support the restrictive covenant process by managing intake questionnaires, warning letters, and collaborating with Legal and HRBP partners
- Research and respond to Service Connect/Assist tickets, team email boxes and Sharepoint sites as appropriate
- Other department projects as needed
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Streamlined payroll processes for increased efficiency and accuracy in salary calculations and adjustments.
- Provided guidance to managers on salary negotiation techniques and best practices, ensuring fair outcomes for both employees and the company.
Human Resources Operations Analyst
Cigna/Express Scripts
02.2021 - 03.2022
- Support the HR Compensation, Employee Relations, and Talent Acquisition COEs on a day-to-day basis
- Act as a liaison between the company HR COEs to resolve any employee issues and to ensure compliance with applicable policies, regulations, and processes
- Use technology and systems to research and document issues to make independent decisions as well as provide coaching and guidance to business leaders and employees regarding HR COE Services questions/issues
- Identify trends and recommend solutions to HR COE Services leaders as appropriate
- Analyse, evaluate and assess Compensation and Job change requests
- Support annual global employee survey by managing incoming employee questions
- Process Service Contract Act weekly reports and ensure compliance
- Support the restrictive covenant process by managing intake questionnaires, warning letters, and collaborating with Legal and HRBP partners
- Research and respond to Service connect tickets, team email boxes and Sharepoint sites as appropriate
- Other department projects as needed
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Administered benefits programs efficiently, maintaining accurate records and liaising with external vendors as required.
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
- Reduced employee turnover rates with effective recruitment strategies and comprehensive onboarding programs.
Human Resources Operations Senior Rep
Cigna/Express Scripts
01.2020 - 02.2021
- Lead audit efforts for internal, client, and accreditation audits
- Download and disburse sensitive data to necessary and appropriate client auditors from multiple sources
- This data includes NDAs, LMS transcripts, background checks, drug screening results and other information as needed
- Assist creating a structured process to streamline the audit process
- Act as a recruiter to transition contract workers into full time Cigna and Express Scripts employees
- Host strategy meetings with hiring managers to establish position duties, job requirements and compensation for contract workers wishing to transition
- Present offers to contractor candidates; Provide job details, explain company benefits, present compensation, and negotiate compensation if need be
- Create eye catching job postings for Cigna’s career site
- Oversee the federal I-9 process for Cigna and its subsidiaries
- Administer random drug tests for applicable employees
- Partake in focus groups that are created to continuously improve certain HR operation processes
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills and consistent followup.
Talent Services Coordinator
Cigna/Express Scripts
05.2018 - 12.2019
- Point of contact for audits that are administered by the government and various agencies
- Support Talent Acquisition with the full hiring process
- Prepare new job requisitions, manage resume responses, maintain applicant flow logs, pre-screen candidates, present offer letters, review benefits and close out filled requisitions
- Recruitment/Placement
- Schedule interviews, rooms, conference lines, create itineraries and interview guides for hiring managers
- Schedule travel, hotel, and transportation for out-of-town interviews and reimburse candidate interview expenses
- Track and pay out employee referrals and sign on bonuses
- Initiate new hire relocation process
- Complete pre-employment screening process (drug testing and background checking), aid in tracking results and follow up on missing information
- Administer position-specific assessments
- Verify I-9 documentation and upload necessary information into the HR systems
- Initiate and schedule new hire on-boarding and orientation, upload new hire documentation, and ensure accuracy of NEO lists for all site locations
- Manage hiring manager's and recruiter's calendars/schedules to schedule meetings and interviews
- Act as a recruiter to transition contract workers to regular Express Scripts employees
- Review background and drug screenings, managed by GIS, to determine if a candidate can work for the company
- Act as a Tier 2 point of escalation for ServiceNow tickets regarding Talent Acquisition
- Special projects as assigned
- Assisted in crafting compelling job descriptions to attract top-tier talent.
- Prepared offer letters, conducted background checks, and facilitated onboarding processes for new hires.
- Developed strong relationships with hiring managers, gaining insights into their team needs and desired candidate profiles.
- Provided ongoing support to hired candidates during their probationary period, addressing any concerns or issues that arose.
- Served as a liaison between candidates and hiring managers throughout the entire recruitment process.
HR Service Center Assistant
Cigna/Express Scripts
08.2016 - 05.2018
- Selected by leadership to assist the legal department with handling highly sensitive documents for legal matters
- Assist employees and legal department with NDA process
- Address telephone calls, emails, and case tickets from employees regarding policies, compensation, system navigation, payroll, benefits, and general HR inquiries using the ServiceNow system
- Perform administrative tasks, scanning files, faxing/mailing documents, sorting mail, etc
- Research, identify and resolve issues in a timely manner
- Partake in focus groups to help with HR development
- Assisted in managing 1095C project to align with IRS regulations
- Provide training to New Hire HR Service Center Representatives
- Selected to assist with various I-9 projects
- Provide coaching and education to employees including senior leadership in the business with complex Workday task that include request to hire, promotions and organization movements
- Selected by other HR partners to participate in testing various systems
- Maintain an average of 99% on both written and verbal quality scores
- Recognized by leadership for low aux times while completing various projects in conjunction with taking calls and working electronic cases
- Chosen to assist HR Advisors with mailing of separation letters
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
Prescription Benefit Specialist
Cigna/Express Scripts
12.2011 - 08.2016
- Monitor and run reports to track departmental objectives
- Serve as a Subject Matter Expert to all MCC (agents and leadership) in every aspect of the Prescription Benefit Specialist role
- Serve as a point of escalation for issues requiring a higher degree of expertise to resolve customer issues
- Serve as a point of contact when a manager is not available
- Facilitate New Hire classes
- Educated patients on the different facets of their benefits
- Real Time Support for agents having skilling and system issues
- Assist with New Hire classes during their OJT as a Subject Matter Expert
- Assist with the interview and hiring process for potential New Hire candidates
- Listen to calls housed in Verint to provide feedback to the agents to help them succeed on their future calls
- Monitor agents call availability and idle usage (AUX usage) in the Real Time Adherence System
- Exceeded performance metrics regularly, demonstrating exceptional commitment to quality service delivery.
- Safeguarded sensitive information through strict adherence to privacy policies and best practices for data security.
- Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
- Developed strong relationships with pharmaceutical representatives to stay informed about new products and industry updates.
Education
Associate Degree - Information Technology
Eastern Gateway Community College
08.2019 - 07.2022
Skills
Autonomy
Teamwork
Technical Skills
Information Management
Videoconferencing Systems
Time-management
Project Management
Communication
Critical-Thinking
Decision-making
Analytical
Detail Oriented
Strategic Planning
Problem-Solving
Educationcertifications
- Associate Degree, Information Technology, Eastern Gateway Community College, 08/01/19, 07/31/22
- TestOut Security Pro Certification, TestOut Corporation, 04/01/22, 6-1C6-MQ8JH
- TestOut PC Pro Certification, TestOut Corporation, 11/01/21, 6-1C6-HXEFU
- Workday Basics Series, Workday, 07/01/24, JHZRK8VP8SRQ
Timeline
Compensation Analyst
Cigna/Express Scripts
03.2022 - 09.2022
Human Resources Operations Analyst
Cigna/Express Scripts
02.2021 - 03.2022
Human Resources Operations Senior Rep
Cigna/Express Scripts
01.2020 - 02.2021
Associate Degree - Information Technology
Eastern Gateway Community College
08.2019 - 07.2022
Talent Services Coordinator
Cigna/Express Scripts
05.2018 - 12.2019
HR Service Center Assistant
Cigna/Express Scripts
08.2016 - 05.2018
Prescription Benefit Specialist
Cigna/Express Scripts
12.2011 - 08.2016
Compensation Partner II
FIS Global
9 2022 - Current