Tiara Williams
Little Rock,AR
Summary
Dynamic and compassionate professional with extensive experience in patient care at Arkansas State Hospital. Proven ability to enhance customer satisfaction through timely service and effective communication. Highly skilled in Microsoft Office and committed to continuous improvement, demonstrating resilience and adaptability in fast-paced environments. Recognized for fostering trust and rapport with diverse individuals.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Spark Walmart Delivery
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Independent Contractor
Doordash
02.2022 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Unit Support Specialist
Arkansas State Hospital
02.2021 - 02.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Provided assigned units with support as well as ensured the units were stocked with appropriate necessities for patients and staff.
- Worked closely with unit managers and other support staff to ensure training documents were provided to each employee.
Behavioral Health Aide
Arkansas State Hospital
05.2016 - 02.2021
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Maintained accurate and up-to-date documentation, contributing to efficient treatment planning and progress tracking.
- Participated in ongoing professional development opportunities to stay current with best practices in behavioral health care provision.
- Provided compassionate support for patients experiencing emotional distress or challenging behaviors, fostering a safe environment conducive to recovery.
- Utilized de-escalation techniques when faced with agitated or aggressive patients, maintaining safety for all individuals involved.
- Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
- Developed rapport with patients from diverse backgrounds through empathetic listening and open communication, fostering trust essential for successful outcomes.
- Assisted patients in developing healthy habits such as exercise routines and balanced meal planning, supporting overall mental health improvement efforts.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
Caregiver
Private Care
03.2012 - 04.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Environmental Services Housekeeper
Arkansas State Hospital (Crothall Healthcare)
10.2008 - 03.2012
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
Education
Bachelor of Science - Biology
University of Arkansas At Little Rock
Little Rock, AR12-2025
Associate of Science - Liberal Arts And Sciences
University of Arkansas At Pulaski Technical
North Little Rock, AR06-2022
Skills
- Highly proficient in utilizing software such as, Microsoft Office, Powerpoint, Word, and Excel, as well as, Google Docs and Google Sheets
- Well experienced in patient care exhibiting compassion in fulfilling any duties needed to sustain individual care
- Ability to maintain composure when multitasking to efficiently provide desired outcome for duties assigned
- Quick and eager learner
- Acceptive and welcome to constructive criticism as needed to improve outcome of job duties
Timeline
Independent Contractor
Spark Walmart Delivery
10.2024 - Current
Independent Contractor
Doordash
02.2022 - 09.2024
Unit Support Specialist
Arkansas State Hospital
02.2021 - 02.2022
Behavioral Health Aide
Arkansas State Hospital
05.2016 - 02.2021
Caregiver
Private Care
03.2012 - 04.2016
Environmental Services Housekeeper
Arkansas State Hospital (Crothall Healthcare)
10.2008 - 03.2012
Bachelor of Science - Biology
University of Arkansas At Little Rock
Associate of Science - Liberal Arts And Sciences
University of Arkansas At Pulaski Technical
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