Tiara Williams McDonald
Seattle
Overview
2025
2025
years of professional experience
Work History
Cashier/Sales Associate
Home Goods
- Company Overview: TJX company
- Assisted with purchases, locating items and signing up for reward programs
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers find specific products, answered questions and offered product advice
- Monitored sales events, added new merchandise and rang up purchases
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Learned roles of other departments to provide coverage and keep store operational
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed all sales transaction accurately and promptly to prevent long customer wait times
- Operated cash register, collected payments and provided accurate change
- Welcomed customers, offering assistance to help find necessary store items
- TJX company
Call Center Representative
Agero Roadside Assistance
Sales Associate
Ups Store
03.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Amscot
09.2022 - 09.2023
- Company Overview: FSA
- FSA
Crew Member
Dunkin' Donuts
01.2018 - 01.2021
- Entered orders into computer system to send order details to kitchen, monitoring customers' special requests and food allergies in person
- Identified unacceptable work or materials and independently corrected problems to keep operations on target
- Uphold high standards of productivity and quality in all areas of operations
- Kept activities moving smoothly by coordinating schedules and personnel
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Served drinks and prepared specialty beverages
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Resolved customer concerns and relayed relevant information to supervisor
- Received food orders from individuals and explained offerings
- Verified orders and bagged items for easy transport
- Monitored and counted food stock and supplies to reorder on time
- Complied with company service standards, including inventory and cash control procedures
- Organized food items on serving trays and in carry-out packages
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
Cashier/Sales Associate
The TJX Companies, Inc.
12.2017 - 01.2018
- Assisted with purchases, locating items and signing up for reward programs
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Helped customers find specific products, answered questions and offered product advice
- Operated Cash register collected payments and provided accurate change
- Processed all sales transaction accurately and promptly to prevent long customer wait times
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Education
High School Diploma -
Dover, DE06.2018
Skills
- Typing
- POS
- Phone etiquette
- 10 key typing
- Math
- Food handling
- Retail sales
- Microsoft Office
- Food service
- Basic math
- Barista experience
- Restaurant experience
- Cash handling
- Residential cleaning
- Stocking
- Financial services
- Experience with children
- Order Entry
- Communication skills
- Retail math
- Heavy lifting
- Cleaning
- Microsoft Word
- Computer skills
- Organizational skills
- Administrative experience
- Cooking
- Caregiving
- Food preparation
- Cashiering
- Childcare
- Product demos
- Office experience
- Management
- Knife skills
- Digital Marketing
- Patient care
- Shipping & receiving
- English
- Data entry
- Fire alarm
- Customer service
- Early childhood education
- Toddler care
- Food industry
- Leadership
- Senior care
- Cash register
- Sales
- Food Service
- Classroom experience
- Serving
- Time management
- Front desk
- Load & unload
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Ups Store
03.2024 - 02.2025
Amscot
09.2022 - 09.2023
Crew Member
Dunkin' Donuts
01.2018 - 01.2021
Cashier/Sales Associate
The TJX Companies, Inc.
12.2017 - 01.2018
High School Diploma -
Cashier/Sales Associate
Home Goods
Call Center Representative
Agero Roadside Assistance