Tiara Wilson
Pittsburgh,PA
Summary
Proven in enhancing security and customer satisfaction at Black Knight Security, adept in surveillance monitoring and offering exceptional customer service. Demonstrated integrity through sensitive information handling and incident response, significantly improving safety protocols. Skilled in behavioral analysis, ensuring a secure and welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Security Screener
Black Knight Security
04.2024 - Current
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
Personal Care Assistant
Reliable Home Care Inc.
12.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver Attendant
Senior Living At The Willows
02.2020 - 11.2022
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
Restaurant Hostess
Tupelo Honey Cafe
08.2019 - 02.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Retail Sales Associate
Old Navy
06.2017 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma - Sociology
Pittsburgh Brashear High School
Pittsburgh, PA06.2020
Skills
- Surveillance monitoring
- Sensitive information handling
- Access Control
- Emergency Preparedness
- ID Verification
- Incident Response
- Behavioral analysis
- Customer service and assistance
- Integrity and Honesty
Timeline
Security Screener
Black Knight Security
04.2024 - Current
Personal Care Assistant
Reliable Home Care Inc.
12.2022 - 02.2024
Caregiver Attendant
Senior Living At The Willows
02.2020 - 11.2022
Restaurant Hostess
Tupelo Honey Cafe
08.2019 - 02.2020
Retail Sales Associate
Old Navy
06.2017 - 09.2019
High School Diploma - Sociology
Pittsburgh Brashear High School
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