Tiara D. Jones
Dallas,TX
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Issues And Answers
02.2011 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Kept accurate records to document customer service actions and discussions
- Took ownership of customer issues and followed problems through to resolution
- Generated customer satisfaction surveys to analyze results into action plans
- Followed through with client requests to resolve problems
- Created and reviewed invoices to confirm accuracy
- Developed and offered unique discount options to drive interest in new product lines
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Customer Service Associate
Victoria's Secret & PINK
09.2019 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed and actualized customer service initiatives to decrease wait times
Child Care Assistant
La Petite Academy Inc.
02.2013 - 08.2016
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Prepared and served nutritious and healthy meals and snacks.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Communicated with parents regarding child's behavior, daily activities, and concerns
- Read and told stories to promote and support overall language development
- Maintained child-friendly environment by allowing frequent access to outdoor activities
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Maintained daily records of children's individual activities, behaviors, meals, and naps
Education
Associate of Arts - Criminology
Richland College
Richardson, TX08.2011
High School Diploma -
David W Carter
Dallas, TX05.2010
Skills
- Client Relations and Retention
- Sales Expertise
- Conflict Resolution Techniques
- Process Improvement
- MS Office Expertise
- Exceptional Telephone Etiquette
- Effective Workflow Management
- Cash Handling
Timeline
Customer Service Associate
Victoria's Secret & PINK
09.2019 - 04.2022
Child Care Assistant
La Petite Academy Inc.
02.2013 - 08.2016
Customer Service Manager
Issues And Answers
02.2011 - 08.2022
Associate of Arts - Criminology
Richland College
High School Diploma -
David W Carter
Volunteer
Volunteer - Yvonne Alyse Dance Company
-Complete and distribute marketing emails
-Ensure uniforms are cleaned, organized, and stored
-Greeted and communicated with parents and guest in the studio
-Organized and facilitated company events
-File and organize dancer charts
-Sent, verified, and confirmed payment of invoices
Volunteer
Volunteer - Yvonne Alyse Dance Company
-Complete and distribute marketing emails
-Ensure uniforms are cleaned, organized, and stored
-Greeted and communicated with parents and guest in the studio
-Organized and facilitated company events
-File and organize dancer charts
-Sent, verified, and confirmed payment of invoices
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