Hi, I’m
Tiara Platt
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations while maintaining professionalism. Proficient in data entry and Microsoft Excel, I consistently delivered prompt and satisfactory solutions to customer inquiries.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
years of professional experience
Work History
Teleperformance
Customer Service Representative
03.2023 - 10.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Care1st Health Plan of Arizona
Customer Care Representative
08.2022 - 03.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
Amazon
Shipping and Receiving Coordinator
04.2021 - 06.2022
Job overview
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Education
Desoto Highschool DeSoto, TX
05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Representative
Teleperformance
03.2023 - 10.2024
Customer Care Representative
Care1st Health Plan of Arizona
08.2022 - 03.2023
Shipping and Receiving Coordinator
Amazon
04.2021 - 06.2022
Desoto Highschool
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