Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiarah Council

Hartford,CT

Summary

Organized Lead Front Office Receptionist known for high productivity and efficient task completion. Specializes in customer service, appointment scheduling, and data entry management. Excels in communication, problem-solving, and time management, ensuring smooth front office operations and positive customer experiences.

Overview

4
4
years of professional experience

Work History

Lead Front Office Receptionist

Concentra Urgent Care
Windsor, CT
06.2023 - Current
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Assisted with onboarding new employees by creating employee files and providing orientation materials.
  • Ensured that front office operations ran smoothly by overseeing staff performance and resolving customer complaints in a timely manner.
  • Processed payments accurately while adhering to cash handling policies and procedures.
  • Performed clerical duties such as photocopying, faxing, scanning documents.
  • Scheduled client appointments using an online booking system.
  • Updated contact lists and other relevant database information.
  • Responded to inquiries and room requests made online, by phone, and via email.

Lead Receptionist

CRESTFIELD REHABILITATION CENTER
Manchester, USA
11.2021 - 06.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Student Monitor

CREC TRANSPORTATION
Hartford, USA
01.2021 - 10.2021
  • Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
  • Ensured students followed school rules while on the bus, such as no loud talking or fighting.
  • Assisted in loading and unloading of passengers including helping young children with their safety belts.
  • Communicated with parents regarding any concerns about their child's behavior on the bus.
  • Inspected interior of the bus regularly for cleanliness and safety hazards.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.

Education

Certification and Diploma -

Academy Di Capelli
East Hartford, CT
10.2020

High School Diploma -

Academy Of Science And Innovation
New Britain, CT
06.2019

Skills

  • Policy Enforcement
  • Reception Area Maintenance
  • Customer Service
  • Office Administration
  • Front Office Management
  • Scheduling
  • Administrative Skills
  • Team Collaboration
  • Telephone Etiquette
  • Listening Skills
  • Skilled in Scheduling

Timeline

Lead Front Office Receptionist

Concentra Urgent Care
06.2023 - Current

Lead Receptionist

CRESTFIELD REHABILITATION CENTER
11.2021 - 06.2023

Student Monitor

CREC TRANSPORTATION
01.2021 - 10.2021

Certification and Diploma -

Academy Di Capelli

High School Diploma -

Academy Of Science And Innovation

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Tiarah Council