Tiarah Shelton
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Tax Associate
Prestige Tax Services
12.2021 - 02.2024
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Simplifying and communicate complex ideas to customers with the ability to diffuse situations with angry customers.
- Contributed to the development of firm-wide tax policies by staying current on industry trends and legislation changes.
- Diagnosed and troubleshot hardware, software and network issues.
Claims Case Manager
Statefarm Insurance
04.2017 - 07.2023
- Exceeded clients' expectations by compassionately gathering required medical and work history information to complete [Type] applications.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Manage up to over 100 calls and up to 25 scheduled appointments daily to gather information to initiate claims process.
- Managed complex claims, ensuring accurate and timely resolutions through thorough investigations and negotiations.
Claims Clinical Manager
Humana
02.2014 - 10.2019
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Complied with research protocols by providing ongoing quality control audits.
- Maintained compliance with protocols covering patient care and clinical trial operations.
Education
High School Diploma -
Martin Luther King- Jr. High School
Lithonia, GAMedical Assisting
Everest College
Decatur, GASkills
- Chartered Financial Analyst (CFA)
- Tax Software Proficiency
- Document Proofreading
- Certified Government Auditing Professional
- Intermediate level of knowledge in the relevant operating systems and software environment
- Electronic Filing Software
- Decision-Making
- customer service skills
- Software troubleshoot abilities
Timeline
Tax Associate
Prestige Tax Services
12.2021 - 02.2024
Claims Case Manager
Statefarm Insurance
04.2017 - 07.2023
Claims Clinical Manager
Humana
02.2014 - 10.2019
High School Diploma -
Martin Luther King- Jr. High School
Medical Assisting
Everest College
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