Tiara'Jai Robinson
Detroit
Summary
Licensed CPA with proven attention to detail and problem-solving skills. Experienced in managing multiple projects while ensuring timely delivery of high-quality results.
Overview
20
20
years of professional experience
Work History
Licensed CPA
TJS & PA Tax Services LLC
Detroit, MI
11.2011 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated cross-functional teams to deliver seamless solutions for clients' needs.
Executive Chef
Ceaser Palace Casino
Las Vegas, NV
10.2010 - 11.2013
- Led kitchen operations, ensuring high-quality food preparation and presentation.
- Developed seasonal menus, incorporating local ingredients to enhance guest experiences.
- Trained and mentored culinary staff, fostering skill development and teamwork.
- Implemented cost-control measures, optimizing ingredient usage while maintaining quality standards.
- Oversaw inventory management, ensuring timely procurement of supplies and minimizing waste.
- Collaborated with front-of-house staff to ensure seamless service delivery during peak hours.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
VIP Travel Counselor Rep
American Express, AMEX
Dearborn, MI
08.2008 - 09.2010
- Assisted clients in planning travel itineraries based on preferences and budgets.
- Researched travel destinations, accommodations, and activities to provide tailored recommendations.
- Handled routine inquiries about travel policies and procedures with efficiency.
- Collaborated with vendors to secure bookings and confirm reservations for clients.
- Maintained up-to-date knowledge of travel regulations and industry trends for accurate advice.
- Supported team members by sharing insights on client needs and preferences during meetings.
- Utilized customer relationship management systems to track client interactions and feedback.
Customer Service Representative
ValueOptions
Southfield, MI
03.2005 - 09.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated training sessions for new team members to enhance service delivery standards.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Implemented feedback mechanisms to identify service gaps and drive continuous improvement initiatives.
- Managed escalated issues, ensuring timely resolution and maintaining customer satisfaction levels.
- Utilized CRM software to track interactions, analyze trends, and provide actionable insights for service enhancement.
- Developed and maintained comprehensive knowledge base for team reference on policies and procedures.
Education
Bachelor of Science -
Bachelor of Arts - Business Administration And Management
Wayne County Community College
Detroit, MI04-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Licensed CPA
TJS & PA Tax Services LLC
11.2011 - 12.2024
Executive Chef
Ceaser Palace Casino
10.2010 - 11.2013
VIP Travel Counselor Rep
American Express, AMEX
08.2008 - 09.2010
Customer Service Representative
ValueOptions
03.2005 - 09.2008
Bachelor of Science -
Bachelor of Arts - Business Administration And Management
Wayne County Community College