Tiaranee Williams-Kelley

• Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.
• Utilize all available tools and resources to provide a differentiated client experience and track unresolved issues accurately to ensure timely follow-up and resolution.
• Act as a client advocate, tracking client complaints and feedback related to Truist, teammates, products, and vendors.
• Provide proactive support while maintaining high service standards.

Contracted to Farmers Insurance, State Farm, Capital One Auto Finance, Allstate, Esurance, and Nationwide Insurance

• Provided high-quality claims processing, policy servicing, and customer support for major insurance and financial institutions.
• Investigated, evaluated, and settled auto claims, including total loss assessments and fraud indicators.
• Assisted customers with insurance policy inquiries, payments, and underwriting guidelines while ensuring compliance with company policies.
• Supported loan refinancing processes, guiding customers through applications, payoff requests, and financial documentation.
• Delivered exceptional customer service across multiple communication channels (phone, email, chat), maintaining high client satisfaction ratings.
• Worked in fast-paced environments, multitasking between multiple systems to process claims, resolve disputes, and improve customer experience.

• Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail.
• Provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk.
• Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas work stations, and storage areas are presentable to customers.
• Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
• Distributes and scans incoming and outgoing mail at a post office, branch or station. Performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items.
• May perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.

Contracted to Bubba’s 33/Texas Roadhouse, US Bank Home Mortgage, PFSweb, ADT Security Services, Wells Fargo Dealer Services, PLS Financial Services, and Tele-Performance (Humana Insurance)

• Assisted guests with menu selections and provided high-quality dining service at Bubba’s 33/Texas Roadhouse.
• Handled mortgage inquiries, loan processing, and customer support at US Bank Home Mortgage.
• Processed online orders and handled escalated customer concerns for PFSweb, specializing in Elizabeth Arden and Laura Mercier products.
• Provided first-level troubleshooting and alarm system support for ADT Security Services, assisting customers with security concerns.
• Conducted outbound welcome calls and assisted customers with vehicle financing at Wells Fargo Dealer Services.
• Managed financial transactions, including deposits, withdrawals, and money orders at PLS Financial Services.
• Provided Medicaid eligibility verification and insurance customer service for Tele-Performance (Humana Insurance).
• Maintained professionalism while handling high call volumes, resolving disputes, and ensuring customer satisfaction across various industries.

• The main duties and responsibilities of Dining Attendants at Furr's are to take orders and serve them to customers while ensuring that all the primary requirements of every customer are well accommodated.
• Relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.
• Perform inventory and balance their cash drawers, deal with a variety of customer service related issues, answer all customer questions regarding the products and others special services offered by the store, replace food, and other related duties concerning the customer.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.