Tiara S. Lazard
Houston,TX
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Central Loss Representative
Progressive Casualty Insurance
Houston, TX
04.2022 - Current
- Provided support for active claims, including furnishing contact information for claims overseers, and addressing additional inquiries.
- Processed claims by gathering necessary documentation and information.
- Assisted customers in understanding policy options and coverage details.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met daily performance goals set by management team members.
Gift Card Customer Service Representative
Adecco
Houston, TX
09.2021 - 10.2022
- Delivered remote customer support, addressing inquiries regarding gift card balances, transactions, and other issues.
- Initiated outbound calls and emails to deliver exceptional customer service, and ensure prompt resolution of complaints.
- Maintained accurate records of customer interactions in the system.
Customer Care Representative
Asurion
Houston, TX
10.2018 - 09.2021
- Took ownership of customer issues, ensuring positive outcomes through dedicated follow-up.
- Provided outstanding customer service and remote support, assisting customers with inquiries related to lost, stolen, or damaged devices.
- Educated clients on the claims process and required documentation.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Education
Chcp
Houston, Tx05-2025
Cosmetology
Ogle Cosmetology School
Stafford, Tx01.2020
High School -
James Madison High School
Houston, TX01.2011
Skills
- Customer experience management
- Claims processing expertise
- Communication skills
- Problem resolution strategies
- Microsoft Office proficiency
- HIPAA compliance knowledge
- Data entry accuracy
Certification
- BLS Certification- 05/2025
- NR-Certified Coding Specialist- 04/2025
References
References available upon request.
Timeline
Central Loss Representative
Progressive Casualty Insurance
04.2022 - Current
Gift Card Customer Service Representative
Adecco
09.2021 - 10.2022
Customer Care Representative
Asurion
10.2018 - 09.2021
Chcp
Cosmetology
Ogle Cosmetology School
High School -
James Madison High School
Similar Profiles
Dorothy JacobsDorothy Jacobs
Customer Service Representative at Progressive Casualty InsuranceCustomer Service Representative at Progressive Casualty Insurance
Raysha FaycoshRaysha Faycosh
Senior Trainer at Progressive Casualty Insurance CompanySenior Trainer at Progressive Casualty Insurance Company
Jessica GreenJessica Green
Claims Generalist Associate at Progressive Casualty InsuranceClaims Generalist Associate at Progressive Casualty Insurance
Carl CamperCarl Camper
Qualified Supervisor at Progressive Casualty Insurance CompanyQualified Supervisor at Progressive Casualty Insurance Company
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource