Tiare Chun
Pasadena,CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Proper Hotel
02.2024 - Current
- Smoothly manage the day-to-day front desk operations
- Warmly welcome 20-30 guests per shift, coordinated check-in, collected payment information, and directed them to their destination
- Provide prompt guest support with a professional, friendly, and patient attitude
- Swiftly and gently address any guest complaints or concerns, escalating it to management when necessary
- Anticipate guest needs, providing excellent guest service while upholding company standards
- Provide administrative support for future reservations via Microsoft Excel
- Assist guests with attraction recommendations and directions
F&B Cast Member
Walt Disney Company
07.2023 - 01.2024
- Company Overview: Walt Disney World- Magic Kingdom
- Warmly welcome 100-200 guests per shift, coordinate check-in, and direct them to their tables
- Provide friendly guest service all while remaining calm during periods of high volume
- Assist guests with attraction recommendations and directions
- Quick and efficient inventory filling and handling
- Provide excellent guest service with a helpful and friendly attitude
- Walt Disney World- Magic Kingdom
Front Desk Agent
Stay Hotel
08.2022 - 06.2023
- Company Overview: Waikiki
- Smoothly manage the day-to-day front desk operations
- Warmly welcome 20-30 guests per shift, coordinated check-in, collected payment information, and directed them to their destination
- Provide prompt guest support with a professional, friendly, and patient attitude
- Swiftly and gently address any guest complaints or concerns, escalating it to management when necessary
- Anticipate guest needs, providing excellent guest service while upholding company standards
- Provide administrative support for future reservations via Microsoft Excel
- Assist guests with attraction recommendations and directions
- Waikiki
Production Technician
PBS Hawaii
02.2021 - 06.2023
- Collaborate with directors, producers, editors, set technicians, and production managers to ensure high-quality program results
- Operate cameras for news program
- Oversee live editing
- Assist with studio lighting, set design, and overall production of television programs
- Listen, diagnose, and resolve technical issues guiding colleagues through step-by-step solutions
Production Assistant
American Idol
02.2023 - 02.2023
- Happily and efficiently accommodated all crew requests no matter how big or small
- Acted as a runner distributing messages or items within film crew and cast
- Worked with on-air talent, guests, and other production staff members
- Conducted crowd control, directing pedestrians away from filming, lockdown sets, etc
Fulfillment
Nordstrom
06.2022 - 09.2022
- Company Overview: Ala Moana
- Located merchandise according to online customer orders
- Coordinated delivery of order services, packed inventory and stocked supplies
- Provided excellent customer service with a helpful and friendly attitude
- Supported the opening and closing of each shift demonstrating leadership and punctuality
- Maintained an organized, clean, and presentable work space
- Managed inventory count
- Ala Moana
Retail Customer Service
Nordstrom Rack
06.2021 - 06.2022
- Company Overview: Ward Village
- Meticulously operated POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Proactively stayed informed about Nordstrom's latest sales offerings and signed 150+ customers up for loyalty programs
- Quick and efficient inventory filling and handling
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Ward Village
Team Member
Jamba Juice
02.2020 - 06.2021
- Company Overview: Waimalu
- Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
- Memorized over 50 menu items and created custom drinks for 70 to 200 customers per shift
- Uphold all local COVID-19 safety protocols including sanitization, enforcing mask policies, and ensuring a limited capacity
- Provided friendly customer service all while remaining calm during periods of high volume
- Waimalu
Education
AA - Liberal Arts
Kapiolani Community College
05.2023
General Creative Media -
University of Hawaii - West Oahu
05.2021
High School Diploma -
'Aiea High School
05.2019
Skills
- Thrives under pressure
- Organized
- Optimistic attitude
- Dedicated
- Reliable
- People-person
- Creative
- Respectful
- Diligent
- Hard-worker
- Enthusiastic
- Resourceful
- Can overcome any challenge
- Visual arts
- Film production
- Creative writing
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Resolved product issue through consumer testing.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Awards
- Dean's List, 12/01/20, Awarded to UH students who completed a minimum of 9 credits with a GPA of 3.75 or higher
- Outstanding Artist, 2016-2019, Awarded to students showing exceptional work in the field of visual arts
- Principal's List, 2015-2019, Awarded to students with a GPA of 3.75 or higher
- Student Rank, 2015, Ranked First in Class Freshman Year
Timeline
Front Desk Agent
Proper Hotel
02.2024 - Current
F&B Cast Member
Walt Disney Company
07.2023 - 01.2024
Production Assistant
American Idol
02.2023 - 02.2023
Front Desk Agent
Stay Hotel
08.2022 - 06.2023
Fulfillment
Nordstrom
06.2022 - 09.2022
Retail Customer Service
Nordstrom Rack
06.2021 - 06.2022
Production Technician
PBS Hawaii
02.2021 - 06.2023
Team Member
Jamba Juice
02.2020 - 06.2021
General Creative Media -
University of Hawaii - West Oahu
High School Diploma -
'Aiea High School
AA - Liberal Arts
Kapiolani Community College
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