Tiare Gurrola De La Cruz
Houston,TX
Summary
Dynamic professional with proven expertise in customer service and problem-solving. Known for enhancing customer experiences through effective communication and collaboration. Ready to contribute to team success and drive sales growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Ria Money Transfer
Norma Alicia Chavez
03.2025 - Current
- Assisted customers with product selection and provided tailored recommendations.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to ensure product availability and stock accuracy.
- Monitored store cleanliness and ensured adherence to safety protocols.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Senior Care Provider
Cindy Aguirre
12.2020 - 02.2022
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to medical professionals.
- Administered medications according to prescribed schedules and guidelines.
- Developed and maintained trusting relationships with clients and families.
- Implemented engaging activities to promote social interaction and mental stimulation.
- Maintained accurate records of client care plans and services provided.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Provided emotional support for elderly clients dealing with loneliness or depression.
- Provided personal care and companionship to elderly clients in their homes.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Participated in leisure activities with clients including playing cards, reading books, going for walks.
Metro By T-Mobile
Imran
01.2019 - 11.2020
- Assisted customers with product selection and provided tailored recommendations.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to ensure product availability and stock accuracy.
- Monitored store cleanliness and ensured adherence to safety protocols.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Coastal Foods
Paulina Ovalle
03.2017 - 08.2018
- Conducted manual and automated testing for software applications.
- Developed and executed test plans to ensure quality standards.
- Collaborated with developers to identify and resolve defects.
- Documented testing results and reported issues effectively.
- Participated in requirement reviews to understand project scope.
- Assisted in maintenance of testing environments for accuracy.
- Engaged in continuous learning of industry best practices in quality assurance.
- Supported team members by sharing insights on testing tools and techniques.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
Education
High School Diploma -
Mark Keppel High School
Alhambra, CA08-2012
Skills
- Customer service
- Inventory management
- Point-of-sale operation
- Quality assurance testing
- Sales techniques
- Conflict resolution
- Team collaboration
- Data entry accuracy
- Time management
- Compassionate care
- Effective communication
- Problem solving
- Promotional strategy development
- Record keeping
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Ria Money Transfer
Norma Alicia Chavez
03.2025 - Current
Senior Care Provider
Cindy Aguirre
12.2020 - 02.2022
Metro By T-Mobile
Imran
01.2019 - 11.2020
Coastal Foods
Paulina Ovalle
03.2017 - 08.2018
High School Diploma -
Mark Keppel High School
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