Tiare Swann
Kapolei,HI
Summary
Dedicated, compassionate and highly-motivated employee with a proactive attitude and the ability to learn quickly and complete tasks unsupervised. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Community Service Worker
City And County of Honolulu
Honolulu, Hawaii
07.2023 - Current
- Develop an inventory list to ensure HONU is fully stocked with supplies needed on a daily basis.
- Sort, maintain and properly stock products to keep storage and common areas organized.
- Routinely maintain HONU site and equipment, such as cleaning bathrooms, wiping down tables, emptying garbage and recycle bins, cleaning and refilling water coolers, picking up trash throughout the site, making sure tower lights are clean and batteries charged, and cleaning department vehicles.
- Respond to client inquiries, deliver accurate information, offer assistance in solving issues, and help locate requested items.
- Conduct routine and thorough client bag and property checks upon initial arrival and continuous entrance onto the HONU site.
- Coordinate transportation for clients seeking medical care or other transportation needs.
- Resolved high-conflict client situations using proven de-escalation techniques, maintaining a safe and secure environment for HONU.
- Provide crisis intervention services to clients in need of immediate assistance.
- Conduct routine patrols throughout the HONU site to ensure client and staff safety and deter criminal activity and program rules violations.
- Respond to HPD and public inquiries by phone.
- Explained program rules to clients to ensure understanding and compliance. program rules and requirements to clients.
- Assisted with the implementation of new initiatives within the HONU program.
- Attended trainings related to providing quality community service.
- Assist in the management of contraband and lost and found property, ensuring items are cataloged and disposed of correctly and/or returned to owners promptly.
- Proficient in maintaining and filing HONU program case files.
- Determine if an individual is not eligible to participate in HONU due to higher level of care required.
- Maintained strict client confidentiality in compliance with HIPAA regulations.
- Conducted daily cleaning and disinfection of client tents and sleeping areas upon exiting HONU.
- Completed daily tasks including updating client census, roll call sheets, and daily board and logs.
- Operate department vehicles to assist in the transportation of program clients, site relocation, and pickup/delivery of client meals and ice.
- Distribute meals, snacks & water to clients.
- Handled bio hazard (clients feces, urine and blood) in a safe manner.
- Heavy manual labor such as lifting, rolling, loading, moving, and the setting up and breakdown of the HONU site and equipment.
- Ensuring that the clients are complying to the program rules.
- Maintain active communication with HPD to ensure the ongoing safety of the clients and staff at HONU.
Cashier
Safeway
Honolulu, HI
07.2011 - 08.2012
- Processed customer purchases at Safeway checkout using POS registers.
- Handled cash, credit, debit, and EBT payments with accurate register balancing.
- Scanned grocery items, produce codes, and coupons at front-end lanes.
- Bagged groceries carefully and organized carts for customer convenience.
- Assisted customers with price checks, returns, and store location questions.
- Maintained clean checkout area and stocked nearby impulse items.
- Followed Safeway service standards while communicating politely with diverse shoppers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Built and maintained productive relationships with employees.
Educational Assistant
Department of Education (Moanalua High School)
Honolulu, HI
08.2007 - 04.2009
- Assisted teachers with lesson materials and daily classroom preparation
- Monitored student behavior and maintained orderly learning environments.
- Reinforced instructions for diverse learners and special education support.
- Communicated student needs to teachers and support staff.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Created a positive learning environment by encouraging cooperation among students.
- Cleaned and organized classrooms, materials, and supplies.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Provided individualized instruction for special needs students according to their IEPs.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Attended faculty meetings and parent conferences as needed.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Maintained accurate records of student attendance, behavior, and academic progress.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Supervised students during non-instructional times, including lunch and recess.
- Assisted students with special needs in completing tasks and understanding material.
- Provided one-on-one support to students requiring additional assistance with assignments.
Education
Moanalua High School
Honolulu, HISkills
- Case documentation
- Incident reporting
- HIPAA compliance
- Client transport
- Site safety
- Inventory control
- Minor equipment maintenance
- Effective communication
- Client advocacy
- File management
- Inspections
- Reliability
- POS register operation
- Cash handling
- Customer service
- Store merchandising
- Problem solving
- Product restocking
- IEP support
- Classroom management
- Student supervision
- Lesson preparation
- Behavior monitoring
References
References available upon request.
Timeline
Community Service Worker
City And County of Honolulu
07.2023 - Current
Cashier
Safeway
07.2011 - 08.2012
Educational Assistant
Department of Education (Moanalua High School)
08.2007 - 04.2009
Moanalua High School