Tiare A Phillips
Kapolei
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
American Savings Bank
01.2024 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Educated customers about billing, payment processing and support policies and procedures.
CSR/ Front Desk
Hawai’i Diagnostic Radiology
02.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Verified insurance and eligibility according to patients type of plan as well as the exam being done
- Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
- Handled cash transactions and maintained sales and payments records accurately
- Provided clerical support to company employees by copying, faxing, and filing documents
- Organized, maintained and updated information in computer databases
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and company
Front Desk Receptionist
Kingdom Chiropractic
06.2021 - 01.2022
- Scheduled, coordinated and confirmed appointments and meetings
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Collected room deposits, fees, and payments
- Confirmed appointments, communicated with clients, and updated client records
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Assured timely verification of insurance benefits prior to patients appointments
Owner/Body Sculptor
Blessed Body Sculpting
05.2020 - 05.2021
- Welcomed clients arriving for appointments
- Analyzed skin condition and made appropriate product recommendations
- Advised clients on proper home-care regimens
- Handled busy schedules and stayed on top of key deadlines
Hostess
Buffalo Wild Wings
01.2019 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assisted servers in delivering food and beverages to guests
- Maintained clean and organized dining area to uphold restaurant appearance standards
Education
High School Diploma - undefined
James Campbell High
Ewa Beach, HI05.2020
Skills
- Quick Learner
- Adaptability
- Interpersonal Skills
- Multitasking
- Office Technology/ Computer skills
- Registration Processing
- Credit and Cash Payments
- Scheduling
- Telephone Skills
- Schedule Management
- Verbal and Written Communication
Certification
2X Licensed Body Sculptor
Timeline
Banking Customer Service Representative
American Savings Bank
01.2024 - Current
CSR/ Front Desk
Hawai’i Diagnostic Radiology
02.2022 - 08.2023
Front Desk Receptionist
Kingdom Chiropractic
06.2021 - 01.2022
Owner/Body Sculptor
Blessed Body Sculpting
05.2020 - 05.2021
Hostess
Buffalo Wild Wings
01.2019 - 07.2019
High School Diploma - undefined
James Campbell High
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