Summary
Overview
Work History
Education
Skills
Boxing
Timeline
Generic

Tia'rei Fesagaiga-Yagin

Mililani Town,HI

Summary

Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.

Overview

5
5
years of professional experience

Work History

Store Protection Specialist

Ross Dress For Less
12.2023 - Current
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
  • Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
  • Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
  • Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
  • Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
  • Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
  • Increased employee vigilance by providing ongoing education on loss prevention techniques and the importance of adhering to security protocols.
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Observed video surveillance systems for prompt emergency response.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Utilized various hand and power tools to secure premises and increase protection.

Sales Floor Associate Cashier

Ross Dress For Less
07.2023 - 12.2023
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Enhanced customer experience through friendly greetings and personalized assistance throughout their shopping journey.
  • Served as point-of-contact for vendor representatives during visits, ensuring seamless communication between parties regarding merchandising guidelines or promotional material.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Food Service Cashier

Dunkin' Donuts Franchising
06.2021 - 08.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Achieved high levels of accuracy with cash handling tasks, reducing discrepancies and ensuring balanced registers.
  • Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
  • Managed receiving and giving back change in euros and american dollars
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
  • Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
  • Served over 100 customers with satisfactory and responsible for opening and closing store
  • Loaded correct orders into the register using German language only and labeled beverages with new prices
  • Supported inventory management efforts by conducting regular stock counts accurately reporting findings to management personnel.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.

Service and Food Champion

Taco Bell
09.2018 - 07.2019
  • Took orders from the front register and drive-thru during rush hour
  • Double checking orders incase of a misplacement or the wrong order before handing it out to the customer
  • Cleaned bathrooms, dining area sweeping and moping, and washing dishes.
  • Effectively communicating with co-workers and manager when a customer order is wrong
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
  • Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.

Education

Business And Managerial Economics

University of Maryland Global Campus
Maryland
01.2024

High School Diploma -

Kaiserslautern High School
Germany
06.2021

Skills

  • Customer service orientation
  • Decision making
  • Adaptability
  • Emergency response training
  • 3 years of customer experience
  • 1 year of retail
  • Work under pressure
  • Multi-tasker
  • Order Processing
  • Flexibility
  • Organizational skills
  • Effective communication

Boxing

During 2022, I became an amateur boxer and had two fights. When I fought for the first time, I fought like a veteran and I could have won, but I didn't train much on my cardio. Despite winning my second fight, my team and I were cheated, but I don't mind since I fought with women who were more experienced than me and I kept up with them. All it takes is one good hit and you could lose your career and whole life. So now Im getting back to working out to stay in shape. I realized boxing isn't my path. It was fun while it lasted but it is a very brutal and mental sport. I could have been international but I turned it down to focus more on my career now. Boxing will only take you so far in life. Overall, it is the best sport out there and you learn to love it.

Timeline

Store Protection Specialist

Ross Dress For Less
12.2023 - Current

Sales Floor Associate Cashier

Ross Dress For Less
07.2023 - 12.2023

Food Service Cashier

Dunkin' Donuts Franchising
06.2021 - 08.2021

Service and Food Champion

Taco Bell
09.2018 - 07.2019

Business And Managerial Economics

University of Maryland Global Campus

High School Diploma -

Kaiserslautern High School

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Tia'rei Fesagaiga-Yagin