Tiarne Shanks
Newcastle,New South Wales
Summary
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Rehabilitation Consultant, Team Leader
Kairros Pty Ltd
Newcastle , New South Wells
02.2024 - Current
- Return to work planning - Same Employer and New Employer.
- Worksite assessments
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Maintained accurate records of client information including assessment results, treatment plans, progress notes and discharge summaries.
- Coached clients on job search techniques, resume writing and interviewing skills.
- Collaborated with employers, medical professionals and other service providers to ensure appropriate support systems were in place for clients. Job seeking assistance including Career Enhancement Training.
- Conducted assessments to determine the needs of clients and their eligibility for services.
- Provide manual handling training and presentations.
- Medical case conferencing with Doctors and Specialists.
- Working with Large Organizations.
- Stakeholder engagement and communications.
- Working appropriately with Aboriginal cultures and CALD cultures.
- Mentoring junior colleagues and direct reports.
- Quality assurance checking of reports and conducting file audits.
- Forecasting.
Service Officer APS3
Services Australia
Newcastle, New South Wells
04.2020 - 02.2021
- Centrelink processing
- Medicare processing
- Processing customer claims
- Liaising with customers
- General administration tasks
- Data entry
- Communication with management of all levels
- Collaborated with employers, medical professionals and other service providers to ensure appropriate support systems were in place for clients.
Casual Supervisor
Hotel Jesmond
Newcastle , New South Wales
07.2019 - 03.2020
- Customer service, including cash handling.
- Setting up and closing of the bar.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Restocking fridges.
- TAB, poker machines and Keno experience.
- Checking guests into accomodations.
- Complied with company policies, objectives and communication goals.
Bar Attendant Supervisor
Sunnyside Tavern
Newcastle , New South Wells
03.2017 - 06.2019
- Ensured that all alcoholic beverages were served responsibly within state regulations.
- Responded promptly to customer complaints in a professional manner.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Greeted customers, answered questions, and provided information about the bar's menu.
- Managed closing duties such as restocking items at end of shift.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Operated cash registers and handled money transactions accurately.
Administration Assistant
Shaw Gidley
Newcastle, New South Wells
11.2012 - 07.2017
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Provided general clerical support as required by departmental needs.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Assisted with special projects as requested by management team.
- Scheduled appointments for department personnel as needed.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
Education
Master of Science - Clinical Exercise Physiology
University of New England
New South Wales01-2021
Bachelor of Science - Bachelor of Exercise And Sports Science
University of Newcastle
Newcastle01-2019
Associate of Arts - Exercise and Sports Science
Open Foundation At The University of Newcastle
Newcastle, New South Wales01-2016
High School Diploma -
Preliminary Certificate
01-2010
School Certificate
01-2009
Skills
- Case Management
- Quality Improvement
- Cognitive Behavioral Therapy
- Meditech
- Staff Management
- Physical Therapy
- Motivational Interviewing
- Occupational Therapy
- Time Management
Certification
GidleyKairros
- ESSA Accredited Exercise Physiologist and Exercise Scientist Comcare Accreditation
- Responsible Service of Alcohol and Responsible Conduct of Gambling card
- Certificate IV in Bookkeeping & Accounting
- Certificate III in Business Administration
- Open NSW Driving License
Timeline
Senior Rehabilitation Consultant, Team Leader
Kairros Pty Ltd
02.2024 - Current
Service Officer APS3
Services Australia
04.2020 - 02.2021
Casual Supervisor
Hotel Jesmond
07.2019 - 03.2020
Bar Attendant Supervisor
Sunnyside Tavern
03.2017 - 06.2019
Administration Assistant
Shaw Gidley
11.2012 - 07.2017
Master of Science - Clinical Exercise Physiology
University of New England
Bachelor of Science - Bachelor of Exercise And Sports Science
University of Newcastle
Associate of Arts - Exercise and Sports Science
Open Foundation At The University of Newcastle
High School Diploma -
Preliminary Certificate
School Certificate
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