Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiarra Allen

Baltimore,Maryland

Summary

Customer service representative seeking a position utilizing conflict resolution skills via phone, email, mail, or social media contact. Dedicated administrative professional with excellent customer service skills and extensive knowledge of bookkeeping procedures. Interested in opportunities in the travel industry focusing on sales, customer care, and office management.

Overview

19
19
years of professional experience

Work History

Site Supervisor

Kr contracting inc
Baltimore, Md
04.2023 - Current
  • Supervised 16 officers across four district court locations in Baltimore, ensuring adherence to operational standards.
  • Conducted daily inspections and uniform checks to maintain compliance and readiness.

I also do payroll for all of my officers every week.

Delivery Driver

Amazon
Baltimore, Md
10.2020 - 04.2023

Security Officer

Broadway services
Baltimore
03.2018 - 09.2020
  • Conducted patrols to ensure patient safety throughout the hospital
  • Conducted routine patrols in hospital to monitor safety and prevent incidents.
  • Assisted psychiatric units by providing necessary support services

Supervisor

Rite Aide Pharmacy
Baltimore, Maryland
02.2017 - 03.2018
  • Managed daily shifts for staff to ensure smooth operations
  • Coordinated shift schedules within budget, staffing three or more cashiers per shift to optimize customer service
  • Observed cashier performance to ensure compliance with company policies

Executed cash register counts at end of shifts for accuracy

Medical Underwriter

Clark Consulting
01.2017 - 07.2017
  • Assisted in managing receipts and health application processing systems.
  • Coordinated with medical providers to discuss health information needs.
  • Coordinated with medical providers to gather and clarify health information requirements.
  • Provided underwriting and administration teams with essential information to facilitate decision-making.
  • Assisted in managing of receipts and health application processing systems.

Administrative Assistant/Data Entry (Temporary Contract)

Komar Consulting Group
Edison, NJ
02.2013 - 01.2014
  • Performed administrative tasks including data entry, filing, typing, records management, and billing to ensure smooth office operations.
  • Performed multifaceted administrative tasks i.e. data entry, filing, typing, records management and billing.
  • Coordinated travel arrangements for executives, ensuring all details were accurate and timely. Quickly became a trusted assistant known for can-do attitude, flexibility and high-quality work.
  • Receives and screens calls and visitors to the office and takes appropriate action.

Security Guard

Abacus Security
Baltimore, Maryland
08.2010 - 10.2012
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates.
  • Notified police and fire departments during emergencies, ensuring rapid response to incidents like fires and unauthorized access.
  • Documented daily activities and irregularities, including equipment damage, theft, and unusual occurrences, to maintain accurate records for security review.
  • Ensured safe and clean environment for staff by conducting regular inspections and addressing potential hazards.

Security Guard

Wakenhut Security
Baltimore, Maryland
06.2009 - 07.2010
  • Operated detecting devices to screen individuals, preventing prohibited articles from entering restricted areas and enhancing overall security.
  • Warned persons of rule infractions and violations, and apprehended and evicted violators from premises.
  • Monitored and authorized entrance and departure of employees and visitors to secure premises and deter theft.
  • Ensured cleanliness and safety of workspaces through regular inspections and maintenance.

Crew Manager

McDonalds
Baltimore, Maryland
04.2008 - 03.2009
  • Examined merchandise for accurate pricing and display, ensuring functionality as advertised to enhance customer satisfaction. Invented stock, and reordered when inventories dropped to specified levels.
  • Recruited and onboarded new employees to enhance team capabilities.
  • Demonstrated equipment operations and safety procedures to new employees.
  • Examined merchandise to ensure correct pricing and display, and that it functioned as advertised. Invented stock, and reordered when inventories dropped to specified levels.

Cashier Lead

CVS
Baltimore, Maryland
06.2007 - 02.2008
  • Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of great customer service.
  • Received cash, checks and completed credit-card transactions from customers and employees. Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Provided information to customers about merchandise, enforced store policies, and performed nightly cleaning and closing duties.
  • Trained staff on customer service best practices.
  • Earned salary increases and additional responsibilities in recognition of contributions and dedication.
  • Received increases in salary and responsibility as a reward for contributions and hard work.

Education

Career Development and Computer Training

The Community College of Baltimore County
Essex, Maryland

High School Diploma -

Thurgood Marshall High school
Baltimore, Maryland

CPR and First Aid

Recreation and Parks
Baltimore, Maryland

Skills

  • Safety compliance
  • Risk assessment
  • Operational oversight
  • Team Lead
  • Able to manage staff
  • Leadership skills
  • Attention to detail
  • Effective communication
  • Procedure learning
  • Microsoft office (WORD, EXCEL, POWERPOINT)

Timeline

Site Supervisor

Kr contracting inc
04.2023 - Current

Delivery Driver

Amazon
10.2020 - 04.2023

Security Officer

Broadway services
03.2018 - 09.2020

Supervisor

Rite Aide Pharmacy
02.2017 - 03.2018

Medical Underwriter

Clark Consulting
01.2017 - 07.2017

Administrative Assistant/Data Entry (Temporary Contract)

Komar Consulting Group
02.2013 - 01.2014

Security Guard

Abacus Security
08.2010 - 10.2012

Security Guard

Wakenhut Security
06.2009 - 07.2010

Crew Manager

McDonalds
04.2008 - 03.2009

Cashier Lead

CVS
06.2007 - 02.2008

Career Development and Computer Training

The Community College of Baltimore County

High School Diploma -

Thurgood Marshall High school

CPR and First Aid

Recreation and Parks
Tiarra Allen