Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tiarra Dailey

Tiarra Dailey

Mammoth Lakes

Summary

Professional with strong background in ski lift operations. Demonstrates exceptional technical skills in equipment maintenance and safety protocols. Known for effective team collaboration and quick adaptability to changing conditions. Consistently delivers reliable and efficient service, ensuring smooth operations and positive guest experiences.

Reliable outdoor professional with extensive experience in managing ski lift operations. Known for ensuring safety and efficiency, while maintaining smooth daily operations. Valued for strong team collaboration, adaptability, and customer-focused approach.

Dedicated to safety and maintaining a clean and functioning lift. Proficient in snow shaping and safety skills help instructors and guests load and unload safely from high-speed lifts.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Ski Lift Operator

Mammoth Mountain
12.2024 - Current
  • Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
  • Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
  • Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
  • Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
  • Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
  • Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
  • Collaborated with other mountain staff to ensure timely opening and closing of ski lifts, maintaining optimal operation hours for guests.
  • Operated ticket scanners to verify proper customer tickets and passes.
  • Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
  • Educated guests on proper lift usage, ensuring a safe and enjoyable experience while minimizing risk of accidents or injuries.
  • Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
  • Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
  • Exhibited strong attention to detail by consistently verifying that all passengers met the required height and age restrictions before boarding ski lifts.
  • Helped guests get on and off lift.
  • Learned and enforced lift rules, policies and procedures.
  • Maintained lift mazes, ramps and signs.
  • Communicated with other lift operators about high-risk lift riders.
  • Slowed lift down or stopped it in case of high-risk or young riders.
  • Collaborated with ski patrol to perform lift evacuation.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Server /bottle service

Celeste
03.2021 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Served food and beverages promptly with focused attention to customer needs.

Hostess/Server

Pecorino Restaurant
02.2016 - 02.2018
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Server

Hot's Kitchen
09.2015 - 01.2017
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Hostess

Forma Restaurant
02.2016 - 06.2016
  • Provided patrons with estimated waiting times during peak service hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.

Hostess/ Server

Smith -house Tab & Grill
09.2015 - 01.2016
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Server

FOX, NBC
06.2014 - 10.2014
  • Maintain proper time management and communication to each guest
  • Develop relationships with each guest
  • Emphasize with a guest to solve the problems they have
  • Sanitize the glass cups for the bar and put them in a area to dry
  • Exceed expectations of bringing out food for guests within 12 minutes
  • Utilizing time by helping customer service place the bowling balls where they belonged

Cashier

Hometown Buffet
05.2013 - 09.2013
  • Support sales reps in promoting advertisements as seen on TV, and also increasing the sales rate on the purchase of beverages.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Receptionist

Finance Department
09.2007 - 08.2008
  • Processing parking tickets for the guest to avoid jail time
  • Organized and distribute the mail to my co- workers
  • Stamped tickets that been processed or paid for Filing papers, and entering database on the computer
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Bookkeeping payments
  • Answered phone promptly and directed incoming calls to correct offices.

Education

No Degree - Medical Technology

Everest College
Industry, CA
10.2014

High School Diploma - undefined

Los Altos High School
Hacienda Heights, CA

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
04-2028

Skills

  • Serving Experience
  • Multi-line Phone Systems
  • Aloha POS
  • Host/Hostess
  • Sales Support
  • Medical office experience
  • Typing
  • POS
  • Catering
  • Micros POS
  • Payroll
  • OpenTable
  • Bartending
  • Banquet Experience
  • Restaurant experience
  • Serving
  • Cash handling
  • Food Safety
  • Microsoft Powerpoint
  • Upselling
  • Busser
  • Guest services
  • Customer service
  • Front desk
  • Cash register
  • Medical terminology
  • Bookkeeping
  • Childcare
  • Leadership
  • Hospitality
  • Computer skills
  • English
  • Bussing
  • Food safety
  • Food service
  • Phlebotomy
  • Experience with children
  • Sanitation
  • Cleaning
  • Presentation skills
  • Communication skills
  • Microsoft Office
  • Computer literacy
  • Microsoft Excel
  • Microsoft Word
  • Organizational skills
  • Food handling
  • Management
  • Snow shaping
  • Ticket checking
  • Guest assistance
  • OSHA compliance
  • First aid trained
  • Strong work ethic
  • Teamwork
  • Positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Flexibility
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making

Certification

  • ServSafe
  • Certified Medical Assistant

Timeline

Ski Lift Operator

Mammoth Mountain
12.2024 - Current

Server /bottle service

Celeste
03.2021 - 03.2023

Hostess/Server

Pecorino Restaurant
02.2016 - 02.2018

Hostess

Forma Restaurant
02.2016 - 06.2016

Server

Hot's Kitchen
09.2015 - 01.2017

Hostess/ Server

Smith -house Tab & Grill
09.2015 - 01.2016

Server

FOX, NBC
06.2014 - 10.2014

Cashier

Hometown Buffet
05.2013 - 09.2013

Receptionist

Finance Department
09.2007 - 08.2008

High School Diploma - undefined

Los Altos High School

No Degree - Medical Technology

Everest College

Bachelor of Arts - Psychology

University of Arizona

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