Hi, I’m
Tiarra Dennis
Queens Village,New York
Stop chasing the money and start chasing the passion.
Tony Hsieh
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
years of professional experience
Work History
Mt. Sinai Hospital Network Patient Support Center Call Center
Offsite Administrative Support Patient Service Representative
2022.10 - Current (1 year & 11 months)
Job overview
- Provides front line contact for Provider's Practice answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Supported office staff and operational requirements with administrative tasks
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated patient scheduling
- Adhered to strict HIPAA guidelines to protect patient privacy
- Experienced in healthcare HMO, Medicaid and Medicare
- Proficient in Epic, Advanced MD, Cerner, Passport, and Cisco application Software.
GCS
Customer and Dispatching Service Representative
2017.01 - 2021.06 (4 years & 5 months)
Job overview
- Maintained updated and detailed records of calls in physical and electronic database
- Planned, organized, and Managed work of subordinate staff to accomplish consistent work within organizational standards
- Closely monitored dispatch board to triage and prioritize over daily calls directed dispatching, routing, and tracking of fleet vehicles
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Analyzed customer feedback and provided solutions to improve customer service
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Concessions and Suites
Concession Stand Supervisor
2011.04 - 2016.10 (5 years & 6 months)
Job overview
- Participated in menu planning and food production, properly handling food surpluses and cost control
- Supervised food and beverage personnel, evaluating performance and recommending improvements
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts
- Coordinated concession team, food preparation and storeroom operations
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Trained new hires in food handling and safety protocols to boost knowledge and performance
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
JC Penny
Customer Service Sales Support Lead
2009.10 - 2011.12 (2 years & 2 months)
Job overview
- Organized promotional events and interacted with community to increase sales volume
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Contributed to event marketing, sales and brand promotion.
Education
Bronx Community College , Bronx, NY
Anticipating: Liberal Arts and Sciences Degree
Bronx Leadership Academy , Bronx, NY
High School Diploma
Skills
- Team Leadership
- Billing and Collections
- Google Spreadsheets
- Operational Efficiency
- Medical Terminology
- Knowledge of HIPAA
- Call Center Operations
- Accounts Payable
- Accounts Receivable
- CRM Software
- Zendesk Slack, G-Suite
- Dispatch Coordination
- B2B Sales
- High-Volume Environments
- Customer Support
- Efficient Data Entry
- Trained in Salesforce
- Managing Phone Systems
- Administrative and Office Support
- First-Tier Technical Support
- Live chat Messaging
- Cash Handling Accuracy
- System Updates
- Eligibility Determination
- Appointment Scheduling
- Patient Greeting
- Insurance Verifying
- Office Administration
- Chart Pulling
- Reminder Calls
- Call Transfers
- Appointment Confirmation
- Insurance Form Processing
- [CRM Software Expert
- Customer Service
- Patient Care and Confidentiality
- HIPAA Compliance
- Routing Lab Results
- Coordinate Referrals
- Creative Solutions
- Admissions Screening
Affiliations
- Office Assistant Legal Momentum, 09/2008, 12/2009
- Personal Assistant Carole Hochman Designers Inc., 08/2007, 09/2009
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Offsite Administrative Support Patient Service Representative
Mt. Sinai Hospital Network Patient Support Center Call Center
2022.10 - Current (1 year & 11 months)
Customer and Dispatching Service Representative
GCS
2017.01 - 2021.06 (4 years & 5 months)
Concession Stand Supervisor
Concessions and Suites
2011.04 - 2016.10 (5 years & 6 months)
Customer Service Sales Support Lead
JC Penny
2009.10 - 2011.12 (2 years & 2 months)
Bronx Community College
Anticipating: Liberal Arts and Sciences Degree
Bronx Leadership Academy
High School Diploma
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