Tiarra Garner
Peoria,IL
Summary
Dynamic Student Nurse brings strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and clinical skills. Noted for attention to detail, work ethic and team mindedness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
10.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Medical Office Clerk
UnityPoint Clinic
10.2017 - 06.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Patient Access Associate
OSF Saint Francis Medical Center
10.2016 - 09.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Registrar
Heartland Community Health Clinic
05.2014 - 10.2016
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Certified Nursing Assistant
Heartland Manorcare
11.2013 - 04.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Licensed Practical Nursing - Practical Nursing
Illinois Central College
East Peoria, IL12.2023
High School Diploma -
Manual High School
Peoria, IL05.2009
Skills
- Data Collection
- Active Listening
- Microsoft PowerPoint
- Microsoft Excel
- Critical Thinking
- Call Management
- Complaint Resolution
- Appointment Scheduling
- Patient Care
- Activities of Daily Living ADLs
- Patient Assessment
- Direct Patient Care
Certification
- CNA - Certified Nurse Assistant
- Practical Nurse Student - December 2023
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
10.2021 - 06.2022
Medical Office Clerk
UnityPoint Clinic
10.2017 - 06.2019
Patient Access Associate
OSF Saint Francis Medical Center
10.2016 - 09.2017
Registrar
Heartland Community Health Clinic
05.2014 - 10.2016
Certified Nursing Assistant
Heartland Manorcare
11.2013 - 04.2014
Licensed Practical Nursing - Practical Nursing
Illinois Central College
High School Diploma -
Manual High School
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