Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiarra Hook

Albany

Summary

organized and dependable candidate successful at managing multiple priorities with a positive

attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Registration Specialist

Atrium Staffing/ PPL
01.2025 - Current

•Follows up on referrals for participant-directed services

Supports the individual/employer and their providers) in completing all necessary documentation required for enrollment.

  • Educates the individual/employer on interacting with Public Partnerships as their fiscal intermediary, with emphasis on their authorized services, timesheet completion, enrolling subsequent providers and keys to successful self-direction.
  • Identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve.
  • Engages the entity providing case management or service/support coordination services to the individual to ensure timely coordination of service approval and authorization.
    Performs in-home visits of individuals as applicable by program.
  • Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
  • Assesses participant's and/or authorized representative's ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/or budget authority service model.
  • Communicates with participant or authorized representative about additional supports or accommodations necessary for successful program participation.
  • Provides person-centered, need-based program education and guidance to participants and authorized representatives specific to individual choices, goals, and desired outcomes.
  • Explains and educates on participant/authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
  • Provides direct, including train-the-trainer, instruction on how to navigate program rules, expectations, and financial management systems, including online enrollment, service time capture, portal, and
  • emerging technologies.
    Provides train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect, and exploitation.

Payer Enrollment Specialist

Symplr
10.2023 - 12.2024
  • Processed enrollment applications, ensuring compliance with regulatory standards and organizational policies.
  • Collaborated with cross-functional teams to streamline onboarding procedures and enhance user experience.
  • Maintained accurate records in enrollment management systems, contributing to data integrity and reporting efficiency.
  • Assisted in resolving inquiries from prospective students regarding program details and enrollment procedures.
  • Conducted follow-up communications with applicants to improve engagement and completion rates.

Member Service Representative

Elevance Health
04.2022 - 09.2023
  • Provided exceptional member support via multi-channel communication, ensuring timely resolution of inquiries.
  • Assisted members in navigating health plan options, enhancing overall satisfaction and engagement.
  • Processed member enrollments and changes accurately, maintaining compliance with company policies and regulations.
  • Collaborated with cross-functional teams to address member concerns, streamlining service delivery processes.

Intake Coordinator

Kabafusion
03.2021 - 03.2022
  • Coordinated patient intake processes to ensure timely and accurate documentation.
  • Managed appointment scheduling, optimizing workflow for medical staff and patients.
  • Communicated with patients to gather necessary information and address concerns.
  • Maintained electronic health records, ensuring compliance with privacy regulations.

Education

High School Diploma -

Charles Churn Christian Academy
New York, NY

Skills

  • Teamwork and Collaboration
  • Flexible and Adaptable Good Telephone Etiquette
  • Data Entry Excellent Communication G-Suite
  • Analytical and Critical Thinking Attention to Detail
  • Decision Making Organization and Time Management
  • Written Communication Team Building and Responsible
  • MS Office Google Workspace Training and Development
  • Interpersonal Communication Critical Thinking
  • Clerical Support

Timeline

Registration Specialist

Atrium Staffing/ PPL
01.2025 - Current

Payer Enrollment Specialist

Symplr
10.2023 - 12.2024

Member Service Representative

Elevance Health
04.2022 - 09.2023

Intake Coordinator

Kabafusion
03.2021 - 03.2022

High School Diploma -

Charles Churn Christian Academy
Tiarra Hook