Tiarra Johnson
Orlando,FL
Summary
Dedicated and compassionate professional with over five years of experience in customer service environments. Proven ability to manage tasks efficiently, communicate effectively, and provide outstanding service to clients. Seeking to leverage my skills and dedication to customer care in a customer service role where I can contribute to enhancing the customer experience and promoting the company's values of integrity, compassion, relationships, innovation, and performance.
Overview
7
7
years of professional experience
Work History
Home Health Attendant
Freedom Care Agency
05.2020 - 08.2023
- Accompanied clients on errands outside the home like grocery shopping or social visits; provided transport as needed.
- Ensured medication adherence by administering prescribed medications according to schedule and dosage instructions.
- Strengthened relationships with clients and their families by displaying empathy, understanding their individual needs, and communicating effectively.
- Facilitated patients'' independence with mobility assistance, transfers, and proper positioning techniques.
- Enhanced patient recovery by assisting with daily living activities and personal hygiene tasks.
- Assisted in maintaining healthy diets for patients by preparing nutritious meals based on dietary restrictions or preferences.
- Maintained a clean, safe, and comfortable home environment for patients through housekeeping tasks and organizing spaces for easy navigation.
- Reduced hospital readmissions by providing post-operative care support including wound dressing changes, catheter maintenance, and range-of-motion exercises.
- Ensured accurate record-keeping of daily observations of patients' physical conditions; promptly reported any concerning issues to the supervising nurse.
- Improved patient comfort by providing compassionate and attentive care during home visits.
- Facilitated communication between patients and healthcare providers by scheduling appointments, coordinating transportation services, and relaying important updates regarding their condition.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
Cashier
Phamco Drugs Pharmacy
12.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Office Assistant
Medgar Evers College Health Services
Brooklyn, NY
06.2016 - 12.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Associates Degree / Liberal Studies -
Medgar Evers College
01.2020
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Conflict Resolution
- Cash Handling
- Basic Math Competence
- Point-of sale (POS) systems
- Data Entry
- Fax and Copy Machines
- Email and Calendar Management
- Internet Research
Timeline
Home Health Attendant
Freedom Care Agency
05.2020 - 08.2023
Cashier
Phamco Drugs Pharmacy
12.2018 - 05.2020
Office Assistant
Medgar Evers College Health Services
06.2016 - 12.2018
Associates Degree / Liberal Studies -
Medgar Evers College