Tiarra Johnson
Macon,GA
Summary
Compassionate and dedicated professional with experience at Home Instead, skilled in personal hygiene assistance and behavioral management. Proven ability to enhance client well-being through effective emotional support and collaboration with healthcare teams. Recognized for optimizing customer service processes and achieving high satisfaction rates in fast-paced environments.
Customer service professional prepared to bring valuable experience in resolving customer issues and enhancing overall satisfaction. Known for teamwork and flexibility, ensuring smooth operations and positive outcomes. Proficient in communication, problem-solving, and time management, respected for reliability and adaptability.
Overview
4
4
years of professional experience
Work History
PCA
Home Instead
07.2024 - Current
- Delivered compassionate personal care services, enhancing client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Trained new staff on best practices for client support and safety protocols.
- Monitored and documented client progress, ensuring adherence to care plans and quality standards.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Remote Mental Health Provider
Teledyne
02.2022 - 12.2024
- Conducted comprehensive mental health assessments to determine client needs and develop treatment plans.
- Provided evidence-based therapeutic interventions to improve client well-being and coping strategies.
- Collaborated with multidisciplinary teams to ensure holistic care for clients, enhancing treatment effectiveness.
- Employed telehealth technologies to deliver therapy sessions, expanding access to mental health services.
- Stayed current on mental health research to follow new developments and research in mental health field.
Customer Service Phone Representative
The Echelon Group
08.2021 - 11.2022
- Managed high volume of inbound customer inquiries, ensuring timely and accurate responses.
- Resolved complex customer issues through effective communication and problem-solving skills.
- Documented customer interactions in CRM system, maintaining detailed and organized records.
- Collaborated with team members to enhance service delivery processes and improve efficiency.
- Provided product information and support to customers, fostering positive relationships and satisfaction.
- Assisted in training new representatives on company policies and customer service protocols.
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
Education
High School Diploma -
Rutland High School
Macon, GASkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Data entry proficiency
- Language fluency
- Complaint resolution
- Empathy display
- Customer service
- Call handling expertise
- Call center customer service
- Customer support
- Customer service optimization
- Teamwork
- Customer service excellence
- Understanding customer needs
Timeline
PCA
Home Instead
07.2024 - Current
Remote Mental Health Provider
Teledyne
02.2022 - 12.2024
Customer Service Phone Representative
The Echelon Group
08.2021 - 11.2022
High School Diploma -
Rutland High School