Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Tiarra Jones

Sanford

Summary

Dedicated and results-driven Remote Customer Support & Claims Specialist with 10+ years of experience in insurance, healthcare, retail, and government support. Skilled in handling sensitive data, resolving complex issues, and delivering exceptional customer service across phone, email, and chat. Recognized for strong multitasking, empathy, and accuracy in high-volume environments. Seeking a remote role in customer service, claims processing, or virtual assistant support where I can leverage my skills in communication, data entry, and problem-solving.

Overview

12
12
years of professional experience

Work History

Customer Support Representative

Conduent
12.2024 - 08.2025
  • Assisted patients and healthcare providers with activating savings cards for diabetes medication.
  • Guided callers through eligibility requirements and ensured accurate data entry.
  • Handled high-volume inbound calls with professionalism and empathy.
  • Protected sensitive medical information while maintaining HIPAA compliance.

Customer Experience Associate

24-7 Intouch (Sephora Account)
03.2022 - 07.2024
  • Delivered exceptional customer support via phone, email, and chat for Sephora's online and in-store shoppers.
  • Resolved order issues, returns, and complaints while maintaining high customer satisfaction ratings.
  • Assisted customers with personalized product recommendations, boosting sales and brand loyalty.
  • Thrive in a fast-paced, high-volume contact center environment while meeting strict KPIs and quality standards.

Unemployment Claims Specialist

Kforce
01.2018 - 03.2022
  • Assisted claimants with filing and managing unemployment insurance claims while ensuring compliance with state and federal guidelines.
  • Researched, verified, and processed complex claims with high attention to accuracy and deadlines.
  • Provided empathetic, solutions-focused support to individuals facing financial hardship.
  • Maintained strict confidentiality while navigating sensitive personal and financial information.

Insurance Claims Representative

Concentrix
01.2014 - 01.2018
  • Supported customers in filing and processing insurance claims, ensuring accuracy and compliance with company policies.
  • Resolved claim-related inquiries with professionalism and empathy.
  • Entered and verified sensitive data with strong attention to detail and confidentiality.
  • Collaborated with team leads and underwriters to escalate complex cases.

Education

High School Diploma -

Manning High School
Manning, SC
05-2006

Skills

  • Customer Service & Client Relations
  • HIPAA compliance
  • Data entry
  • Customer relationship management
  • Insurance & Healthcare Claims Processing
  • Government/Unemployment Claims Support
  • Virtual Assistant & Administrative Support
  • Data Entry & High Accuracy Typing (WPM 55)
  • CRM Systems: Zendesk, Salesforce, InContact
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Conflict Resolution & De-escalation
  • HIPAA Compliance & Data Confidentiality
  • Multitasking in High-Volume Environments

Websites

Languages

French
Professional
Korean
Professional

References

References available upon request.

Timeline

Customer Support Representative

Conduent
12.2024 - 08.2025

Customer Experience Associate

24-7 Intouch (Sephora Account)
03.2022 - 07.2024

Unemployment Claims Specialist

Kforce
01.2018 - 03.2022

Insurance Claims Representative

Concentrix
01.2014 - 01.2018

High School Diploma -

Manning High School

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