TIARRA MORRISON
Brooklyn,USA
Summary
Efficient billing professional with Number years of experience. Known for productivity and diligence in resolving discrepancies through meticulous attention to detail and creative problem-solving. Passionate about upholding company values through an impeccable work ethic and unwavering drive. Committed to delivering exceptional results and contributing to the success of the organization.
Overview
11
11
years of professional experience
Work History
Dental Biller
TLM Consulting Solutions LLC
New York
04.2021 - Current
- Contributed to overall office efficiency by creating standardized forms, templates, and procedures for common dental billing tasks.
- Served as a valuable resource for patients seeking clarification on complex insurance matters, working diligently to help them understand their coverage and financial obligations.
- Provided exceptional customer service to patients, answering their questions regarding billing and insurance matters in a timely manner.
- Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
Dental Office Biller/ Administrator
Dental Staffers
Thiells, NY
02.2014 - Current
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Implemented a digital record-keeping system for improved organization and easy access to patient information.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dental Office Manager
Dental Serenity
New York, NY
04.2022 - 01.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Supervised and led team of dental hygienists and support staff of Number.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Education
Bachelor Of Arts -
Borough of Manhattan Community College
New York, NYLicensed Pratical Nursing - Nursing
VEEB
Hicksville, NY09.2021
Skills
Database Management
Collections duties
General accounting
Critical Thinking
Flexible and Adaptable
Clerical Support
Teamwork and Collaboration
Good Telephone Etiquette
Insurance coverage verification
Patient contact
Prior authorization processing
Dependable and Responsible
Excellent Communication
Attention to Detail
Interpersonal Communication
Billing statement review
Accounting remittances
Customer service support
Timeline
Dental Office Manager
Dental Serenity
04.2022 - 01.2024
Dental Biller
TLM Consulting Solutions LLC
04.2021 - Current
Dental Office Biller/ Administrator
Dental Staffers
02.2014 - Current
Bachelor Of Arts -
Borough of Manhattan Community College
Licensed Pratical Nursing - Nursing
VEEB