Tiarra Ragland
White House,TN
Summary
Motivated volunteer that has taken an extended break from a traditional work environment. Looking to come back into the work force after being away with husband's military obligations. Proficient at coordination of any type of event due to being a very active and popular figure on social media. This social media presence has also given me an abundant amount of skills in dealing with the public and making business decisions with various companies.
Overview
6
6
years of professional experience
Work History
Social Media Manager
1AM Talent Management
Phoenix, AZ
01.2021 - 08.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message
- Boosted engagement rates with the creation of compelling and visually appealing content
- Optimized posting schedules based on platform-specific analytics to maximize content visibility
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely manner
Volunteer Coordinator
Joint Base Andrews
Suitland, MD
08.2020 - 07.2022
- Cordinated events on base for children to teach fire safety
- Hosted events to assist children in social skills and communication
- Worked with military families to ensure they were receiving appropriate assistance with clothing and school supplies
- Scheduling appointments for different meetings within the base community
Supervisor, Customer Service
Black Sheep Cafe
Bowling Green, KY
05.2018 - 06.2021
- Trained servers on order management, food service quality and how to build rapport with guests
- Welcomed and greeted guests before presenting special menu items to clients
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Led team of servers to consistently meet customer service and sales targets
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2019
Skills
- Communication skills
- Time management
- Computer literacy
- Customer service
- Schedule Appointments
- Problem-solving
- Public relations
- Content and digital asset management
Timeline
Social Media Manager
1AM Talent Management
01.2021 - 08.2024
Volunteer Coordinator
Joint Base Andrews
08.2020 - 07.2022
Supervisor, Customer Service
Black Sheep Cafe
05.2018 - 06.2021
High School Diploma -
Penn Foster Career School