Tiarra Robinson
Shreveport,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
12
12
years of professional experience
Work History
Dispatcher
Mericle's Towing
08.2023 - 03.2024
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Shift Manager/Key Holder
Wentex
11.2022 - 07.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Lead Customer Service Representative
Centerpoint Energy Inc
03.2022 - 10.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Healthcare Training Manager
Teleperformance
10.2018 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned
- Conducted post-resolution reviews with team members
- Used Microsoft Office products to develop spreadsheets, reports and tracking systems
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Answered multi-line telephone system, provided information and directed calls
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
- Completed daily charge reconciliation to keep billing current and accurate
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Managed large volume of medical claims on daily basis
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Paid or denied medical claims based upon established claims processing criteria.
Direct Support Professional Supervisor
Green's House of Care
01.2015 - 10.2018
- Referred families to shelters, legal resources and educational programs
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
- Worked with senior case managers to coordinate team development activities and trainings
- Spoke with community organizations to boost outreach and highlight programs successes
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Scheduled appointments with applicants to gather information and explain benefits processes
- Interviewed applicants and explained scope of different available benefits.
Customer Service Manager
Walmart
11.2014 - 07.2017
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Manager
Sonic Drive-In
06.2012 - 11.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Recorded inventory sales into organization's weekly income report.
Education
Associate of Applied Science - Business Administration
University of Phoenix
Tempe, AZ06.2016
Diploma -
Mansfield High School
Mansfield, LA05.2014
Skills
- Customer service and care
- Customer complaint resolution
- Schedule management
- Time management
- Problem-solving skills
- Microsoft Office proficient
- Project Management
- Hiring and recruitment
- Training and mentoring
- Staff Management
- Multi-line phone talent
- Account management
- Medical terminology knowledge
Timeline
Dispatcher
Mericle's Towing
08.2023 - 03.2024
Shift Manager/Key Holder
Wentex
11.2022 - 07.2023
Lead Customer Service Representative
Centerpoint Energy Inc
03.2022 - 10.2022
Healthcare Training Manager
Teleperformance
10.2018 - Current
Direct Support Professional Supervisor
Green's House of Care
01.2015 - 10.2018
Customer Service Manager
Walmart
11.2014 - 07.2017
Manager
Sonic Drive-In
06.2012 - 11.2014
Associate of Applied Science - Business Administration
University of Phoenix
Diploma -
Mansfield High School
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