TIARRA TALBERT
Mt. Morris,MI
Summary
Administrative professional offering excellent communication and computer skills Meets deadlines and works with a high level of multicultural awareness and adaptability. I am driven to exceed sale goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care , Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Well-qualified Customer Relations Rep familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Customer service
Intense By Tiarra Monae
10.2018 - Current
- Sales In Clothing
- Shipping & Handling
- Reload Inventory
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Used point-of-sale systems to process payments and check inventory levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bookkeeper
Princess Allen
01.2015 - Current
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Asked open-ended questions to assess customer needs.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reduced financial discrepancies through transaction monitoring and management.
- Analyzed financial data to assist in budget creation and forecasting.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Technical Support Representative
Support Service Group
11.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to customers technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Machine Operator
BurgaFlex North America Inc
09.2017 - 05.2018
- General Labor
- Attach identifying tags to containers or mark them with identifying information
- Pack containers and re-pack damaged containers
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs
- Sort cargo before loading and unloading.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and ran machinery to produce exceptional products for industrial needs.
Caregiver
Home Health Aid
03.2019 - 09.2020
- Get client prepared for bed
- Assist to bathroom
- Give late night snack
- Gives client medication
- Housekeeping
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Caregiver
Comfort Keepers
06.2018 - 11.2018
- Prepared breakfast for client
- Assist with dressing client
- Assist to bathroom
- Used gatebelt, wheelchair, walker
- House keeping
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Transported clients to and from medical appointments with safety and efficiency.
Assistant Teacher
Honey Bee Childcare
05.2018 - 07.2018
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Teach classes or courses, or provide direct care to children
- Maintain a safe play environment
- Dress children and change diapers
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Finish Line
John Augustine
01.2016 - 09.2016
- Warehouse
- Ability to stand, walk, and climb stairs the entire shift
- Ability to work in areas up to 40 feet above ground level surrounded by open guardrails, not enclosed by walls
- Ability to bend, twist repetitively and work redundantly with both hands
- Ability to lift up to 60 lbs.
Sales Representative
Xavier Ruckett Meridian
06.2015 - 10.2015
- Folded and arranged garments in attractive displays
- Recommended alternative items if product was out of stock
- Asked open-ended questions to assess customer needs
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Helped drive sales goals and achieve monthly quotas
- Directed calls to appropriate individuals and departments
- Maintained cleanliness and presentation of stockroom and production floor.
Team Member
Wendy's Meridian
04.2014 - 09.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Assisted customers with food selection, inquiries and order customization requests
- Maintained cleanliness and presentation of stockroom and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
GED -
Excel Center
Indianapolis, IN05.2015
Skills
- Types 50 WPM
- Administrative support
- Copying/Faxing
- Customer Service
- Customer Relations
- Microsoft Word
- Stock Management
- Report Writing
- Verbal and Written Communication
- Mail Distribution
- Schedule Management
- Microsoft Office
Timeline
Technical Support Representative
Support Service Group
11.2021 - 01.2022
Caregiver
Home Health Aid
03.2019 - 09.2020
Customer service
Intense By Tiarra Monae
10.2018 - Current
Caregiver
Comfort Keepers
06.2018 - 11.2018
Assistant Teacher
Honey Bee Childcare
05.2018 - 07.2018
Machine Operator
BurgaFlex North America Inc
09.2017 - 05.2018
Finish Line
John Augustine
01.2016 - 09.2016
Sales Representative
Xavier Ruckett Meridian
06.2015 - 10.2015
Bookkeeper
Princess Allen
01.2015 - Current
Team Member
Wendy's Meridian
04.2014 - 09.2014
GED -
Excel Center
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