Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiarra Watkins

Huntsville,AL

Summary

Highly accomplished professional with a proven track record in customer service, recruitment, and strategic planning. Skilled in evaluating candidates, building strategic relationships, and developing business strategies to drive growth. Demonstrated expertise in administrative support, insurance claims management, and delivering exceptional customer service. Proficient in training and development, with a focus on enhancing staff performance. Strong problem-solving and communication abilities. Seeking a banking relationship role where I can leverage my diverse skill set to provide exceptional service, drive business success, and contribute to the organization’s growth.

Overview

7
7
years of professional experience

Work History

Relationship Banker II

Regions Bank
Huntsville, AL
07.2023 - Current

Leasing Consultant

cypressbrook
Huntsville
01.2023 - Current
  • Effectively communicate with potential tenants to understand their needs, answer inquiries, and address concerns to facilitate the leasing process
  • Process and review rental applications, perform background and credit checks, and verify references to ensure prospective tenants meet eligibility requirements
  • Maintain accurate records of tenant information, lease agreements, and rent payments using property management software
  • Collect and process rental payments, fees, and deposits, and maintain financial records in adherence to established procedures
  • Stay updated on market trends, rental rates, and competitor activities to make informed recommendations and adjustments to leasing strategies.
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.

Recruiter

LPX Group
Remote
01.2022 - 09.2022
  • Conducted effective candidate screening processes to assess strengths and weaknesses
  • Generated a candidate pool by strategically placing advertisements, evaluating applicant credentials, and conducting initial interviews
  • Managed applicant tracking and candidate management systems.
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Maintained Applicant Tracking System records of all applicants.
  • Negotiated salaries and other employment terms with successful applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Collaborated with hiring managers to understand position requirements.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Organized recruitment activities such as career fairs, campus visits.
  • Participated in industry networking events to build talent pipeline.
  • Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
  • Ensured compliance with applicable laws and regulations regarding recruitment activities.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.

Strategic Planner

AEB Talent Agency
Huntsville, AL
01.2020 - 01.2022
  • Developed and nurtured strategic relationships with vendors, advertising agencies, and talent partners
  • Implemented business development strategies based on company targets, product specifications, market data, and budget factors
  • Analyzed key data and consumer demographics to create and execute marketing strategies, resulting in a 15% increase in new talent contracts.
  • Developed and implemented long-term strategic plans to maximize organizational growth.
  • Analyzed data from market research studies to identify potential opportunities for expansion.
  • Created detailed financial projections for proposed strategies, including capital investments, operating costs, and revenue estimates.

Chiropractic Assistant

Rocket City Chiropractic
Huntsville, AL
01.2020 - 01.2021
  • Scheduled patient appointments, managed insurance claims, and ensured maximum reimbursement
  • Maintained revenue goals by overseeing collections, accounts receivables, and referral processes
  • Effectively communicated with patients and followed up on unpaid claims.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
  • Maintained patient records and updated information in the electronic health record system.
  • Greeted patients, verified insurance and collected co-payments.
  • Scheduled appointments for patients both in person and over the phone.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.

Customer Service Representative

United Health Care (Contract)
Huntsville, AL
07.2019 - 02.2020
  • Utilized exceptional problem-solving and communication skills as a call center agent for United Healthcare
  • Provided accurate information and assistance to customers and collaborated with vendors
  • Consistently maintained a 91% customer service satisfaction rating.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Administrative Assistant

AEB Talent Agency
Huntsville, AL
01.2018 - 01.2020
  • Coordinated with vendors, contractors, and professional services personnel to facilitate orders and communicate instructions
  • Managed spreadsheets and databases to track, analyze, and report on performance and sales data
  • Provided guidance to new employees on administrative procedures, company policies, and performance standards.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Conducted research online utilizing search engines such as Google or Yahoo!.

Assistant Manager

Athleta
Huntsville, AL
01.2018 - 01.2019
  • Supervised and evaluated staff, fostering skill improvement and goal attainment
  • Interviewed, hired, and trained employees in compliance with company policies and procedures
  • Mentored sales associates on product specifications, sales incentives, and effective selling techniques, resulting in increased customer satisfaction.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Training Lead

Topgolf
Huntsville, AL
01.2017 - 01.2018
  • Developed and enhanced training courses to optimize staff performance
  • Coordinated training for new hires, ensuring comprehension of policies, requirements, and performance strategies
  • Analyzed training outcomes and metrics, generating reports for senior management
  • Facilitated the successful onboarding and training of 60 new instructors.
  • Developed and implemented a comprehensive training program for new employees.
  • Conducted regular assessments to evaluate the effectiveness of training programs.
  • Provided feedback to staff on areas of improvement identified during training sessions.
  • Created and maintained an inventory of all training materials and resources.

Education

political science -

Birmingham southern
01.2015

Skills

  • Lease Renewals
  • Competitive Research
  • Sales Techniques
  • Creative Problem-Solving
  • Business Partnerships
  • Relationship Building
  • Application Management
  • Sales and Marketing Aptitude
  • Background Checks
  • Background Check Process
  • Business Development
  • Recruitment and Marketing Techniques
  • Telephone and Email Etiquette
  • Property Management
  • Application Processing
  • Administrative Support

References

References available upon request.

Timeline

Relationship Banker II

Regions Bank
07.2023 - Current

Leasing Consultant

cypressbrook
01.2023 - Current

Recruiter

LPX Group
01.2022 - 09.2022

Strategic Planner

AEB Talent Agency
01.2020 - 01.2022

Chiropractic Assistant

Rocket City Chiropractic
01.2020 - 01.2021

Customer Service Representative

United Health Care (Contract)
07.2019 - 02.2020

Administrative Assistant

AEB Talent Agency
01.2018 - 01.2020

Assistant Manager

Athleta
01.2018 - 01.2019

Training Lead

Topgolf
01.2017 - 01.2018

political science -

Birmingham southern

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Tiarra Watkins