Tiarra Wills
Summary
Dynamic professional with extensive experience in patient registration and customer service skills. Proven ability to uphold HIPAA compliance while enhancing communication between patients and providers. Skilled in electronic health records and adept at multitasking in high-pressure environments, ensuring efficient operations and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Registration Specialist
IU Health Physicians
07.2018 - Current
- Supported communication between patients and healthcare providers to facilitate appointment scheduling and information.
- Upheld HIPAA regulations and standards for protecting patient information.
- Learned to utilize electronic health records systems for efficient data management and retrieval of patient information.
- Managed patient registration processes, ensuring compliance with health regulations and organizational policies.
- Coordinated scheduling for multiple departments, optimizing patient flow and reducing wait times.
Customer Service Representative
Centene Corporation
11.2015 - 06.2018
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Escalated complex issues to appropriate departments, facilitating timely resolutions for customers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Resolved customer inquiries regarding healthcare coverage and services, ensuring accurate information delivery.
- Met customer call guidelines for service levels, handle time and productivity.
Provider Services Representative
Xerox
02.2015 - 10.2015
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Managed provider inquiries, delivering timely and accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Arsenal Technical
Indianapolis, INSkills
- Experience in HIPAA compliance practices
- Patient registration
- Insurance eligibility verification
- Appointment scheduling
- Healthcare experience
- Proficient in medical terminology
- Skilled in software applications
- Call center experience
- Experienced with Microsoft Office applications
- Customer service
Timeline
Registration Specialist
IU Health Physicians
07.2018 - Current
Customer Service Representative
Centene Corporation
11.2015 - 06.2018
Provider Services Representative
Xerox
02.2015 - 10.2015
High School Diploma -
Arsenal Technical