Hi, I’m
Tiary Garcia
Business Administrator
Simi Valley,CA
Summary
I have experience with both Financial Management and Human Resources department - I could boost an organization to its next level by streamlining processes and improving communication and pro-acting amongst any needed departments. A background in Marketing, Communications and Teaching, I know how to talk to customers and clients, improving efficiency and attainment of results. I enjoy being a team player, and I really enjoy watching a company grow and become better on a daily basis. Enthusiastic Senior Operations Manager offering 10-year background overseeing production of goods and provision of services in various different industries. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
10
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Campus Dispatch
Senior Operations Manager
02.2020 - Current
Job overview
- monitored regional operations.
- supervised dispatchers and radio gateway to ensure response times on emergency services.
- created reports for law enforcement compliance response time and procedures related to injury and or criminal incidents within campus grounds.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Prepared documents for internal and external audits.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Office Grabs, NY LLC
Senior Administrative Manager
01.2019 - 1 2022
Job overview
- Maintained a steady Revenue growth, 3% on a monthly basis for 12 consecutive months
- Implemented communication channels to smooth transactions and interactions between clients and the company, improving overall Customer Satisfaction
- Management and Implementation SOP for clients and the workplace alike
- Billing payment and Reconciliation procedures for the company.
- Develop and build strong relationship with key Account Stakeholders and executive sponsors.
- Maintained accurate records of department expenses, facilitating timely reimbursements and accurate budget tracking.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- quiqbooks maintenance.
- Developed comprehensive training programs for new hires, ensuring a smooth onboarding process and accelerated integration into the team.
- Ensured compliance with industry regulations and internal policies by conducting thorough audits of documentation and procedures.
Landau Management LLC.
Executive Property Manager
01.2018 - 01.2020
Job overview
- Management of NYCHA work orders and completion, for compliance with NYC Department of Housing requirements
- Management of contractor's service request flawlessly
- Daily Report construction of Service requests and violations
- Management of 19 properties in NY, Brooklyn, Bronx, Jamaica and Queens
- Verifying Tenant's service tickets, also approving service requests for several vendors and contractors
- managed and monitored a team of 19 virtual assistants, 3 accountant and a team of 25 blue collar contractors.
- management of tenants profiles and legal cases. update dockets and kept law firm informed of statuses and cases.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Evaluated potential investment opportunities by conducting in-depth analyses of market conditions and asset performance metrics.
- Maximized ROI by effectively managing capital expenditures on maintenance projects and renovations.
Homogeneus LLC - Keller Williams
Real Estate Transaction Coordinator
07.2014 - 11.2019
Job overview
- Management of pre-qualifying leads prior to processing by realtor
- Creation of content for Social Media platforms
- Follow up on Leads and client paperwork
- Customer Service role - answering questions and inquiries.
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated leads management with kconect and remote landlord ant the implementation of jira tickets and inventory CRM software's to improve efficiency with vendors and prioritized prospects.
- Improved organizational efficiency by implementing a digital filing system for easy access and retrieval of transaction documents.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Education
Universidad Tecnologica de El Salvador
Business Administration
01.2008 - 05.2012
Six6sigmaSan Salvador, El Salvador
Certification. from Six Sigma Green Belt.
05.2001
Texas A&M Engineering Extension Service (TEEX) Texas, Us
Certification. from Security Telecommunicator Dispatcher
05.2001
IBMIEl Salvador, El Salvador
MBA from Marketing Management And Research
05.2001
British Council El Salvador, El Salvador
IELTS Certified Trainer/examiner
05.2001
Skills
Microsoft Office
Professional Development
- Emotional Intelligence Types, INSAFORP, El Salvador, 01/01/2018
- ESL IELTS Certification, Centro Cultural Salvadoreño, El Salvador, 01/01/2015
- How to effectively Teach, FEPADE, El Salvador, 01/01/2014
Timeline
Senior Operations Manager
Campus Dispatch
02.2020 - Current
Senior Administrative Manager
Office Grabs, NY LLC
01.2019 - 1 2022
Executive Property Manager
Landau Management LLC.
01.2018 - 01.2020
Real Estate Transaction Coordinator
Homogeneus LLC - Keller Williams
07.2014 - 11.2019
Universidad Tecnologica de El Salvador
Business Administration
01.2008 - 05.2012
Six6sigma
Certification. from Six Sigma Green Belt.
05.2001
Texas A&M Engineering Extension Service (TEEX)
Certification. from Security Telecommunicator Dispatcher
05.2001
IBMI
MBA from Marketing Management And Research
05.2001
British Council
IELTS Certified Trainer/examiner
05.2001
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