Tia Sanders
Greenville,NC
Summary
To enhance working capacities, professional skills, business efficiencies and to serve an organization in the best possible way with sheer determination and commitment. Dedicated Office Assistant with over 12 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Office Mate and history achieving high data output.
Overview
15
15
years of professional experience
Work History
Office Administration Assistant
Carolina Vision Care/Fire Tower
Greenville, NC
01.2020 - Current
- Managed daily flow of incoming calls and walk into the office.
- Answered, responded to and transferred over 56 daily phone calls on multi-line phone system
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 6 employees
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Completed clerical tasks such as filing, copying and distributing mail
- Executed record filing system to improve document organization and management
- Developed correspondence letters, memos and emails
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Arranged rapid office equipment repair and maintenance with vendors
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Liaised between clients and vendors and maintained effective lines of communication
Patient Support Specialist
Physicians East
Greenville, NC
03.2018 - 01.2020
- Greeted Patients during check in process
- Verified demographics on patient’s profile
- Verified and update all insurances
- Made appointments for follow up appointments
- Checked out patients and provide patients with appointment card and any follow up instructions.
- Maintained and balance company cash drawer of $200.00 and balance all daily batch at the end of each workday
- Made sure 100% daily payments are secured throughout end of each day.
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
- Used Microsoft Word and other software tools to create documents and other communications
Front Desk Receptionist
Carolina Vision Care
Greenville, NC
10.2008 - 03.2018
- Greeted patients and assist with paperwork during check-in process
- Verified 95% insurance and update profile
- Answered 45 phone call and filed and pull 30-40 charts daily
- Processed payments daily
- Made 40-45 appointments daily
- Checked out patients
- Miscellaneous duties
- Trained new employees
- Liaison between management and customers when needed.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Customer Service Representative
Jackson Hewitt
Greenville, NC
12.2006 - 04.2008
- Answered phone/Scheduled appointment for customers
- Distributed refund checks/Made deposits daily
- Managed customer flow for tax preparers
- Created and filed customer packets
- Answered average of 65 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Bachelor of Business Administration - Human Resource Management
American InterContinental University
09.2018
Associate of Business Administration - undefined
American InterContinental University
08.2016
Skills
- Multi-Line Telephone Systems
- Appointment Coordination
- Multitasking and Time Management
- Professional and Courteous
- Strong Organizational Skills
- Confidentiality and Data Protection
- Microsoft Office Suite
- Reception Duties
- Problem Solving
- Customer Service
- High Volume Phone Inquiries
- Electronic Records Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Office Administration Assistant
Carolina Vision Care/Fire Tower
01.2020 - Current
Patient Support Specialist
Physicians East
03.2018 - 01.2020
Front Desk Receptionist
Carolina Vision Care
10.2008 - 03.2018
Customer Service Representative
Jackson Hewitt
12.2006 - 04.2008
Bachelor of Business Administration - Human Resource Management
American InterContinental University
Associate of Business Administration - undefined
American InterContinental University
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