Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiashona Williams

Chicago

Summary

Attentive Child Care professional offering 12 + years of experience caring for children infant to school age. Positive role model focused on supporting development and teaching new skills. Customer service representative with over 7+ years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to gain employment in a customer support role.

Overview

17
17
years of professional experience

Work History

School medical clerk

University of Chicago Charter Donoghue -Office
05.2021 - Current
  • Perform clerical activities of at school to support principal, teachers and administrative staff
  • Maintain and manage school records in an organized manner
  • Assist and support the school principal in the day to day school functions
  • Answer and respond to student inquiries regarding their attendance, fees and academics
  • Maintain regular contacts with parents and update them on their children's attendance and progress
  • Assist and support teachers in initiating classroom discipline
  • Assist teaching staff in preparing instructional material
  • Maintain, manage and organize instructional material, tools, kits and equipment
  • Working alongside the school nurse to assist with medical compliance for students to attend school
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes
  • Maintained an organized and clean office environment to boost staff productivity and overall morale
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.

Home Daycare Owner

Self Employed
12.2019 - 03.2021
  • Balanced children's days between play, instruction and rest with well-designed schedules
  • Built early learning skills such as color and shape recognition with hands-on activities
  • Managed home environment to keep areas clean, organized and free of safety hazards
  • Cultivated strong relationships with parents to establish trust and open communication regarding their child's progress
  • Promoted good social skills by helping children work through conflicts and leading many collaborative games
  • Documented children's daily activities for parents and discussed trends to identify any necessary interventions
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations
  • Met with parents about daily activities, positive developments and issues
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Developed lessons and activities to promote children's physical and emotional development
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Assistant Director/Lead Teacher

Elements Academy
10.2015 - 08.2017
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Planned and prepared activities for age students
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Assisted with curriculum planning and materials selection
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Supported student learning objectives through personalized and small group assistance
  • Organized rooms in line with current educational thinking to maximize educational opportunities
  • Motivated teaching staff to continually improve strategies and maximize student learning
  • Reported on student progress, behavior and social skills to parents
  • Worked one-on-one with students and student teachers to increase overall classroom effectiveness
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans
  • Assisted the Director in developing innovative programs to improve students' academic performance and retention rate.

Teachers Aide

Sacred Heart Of Jesus School
08.2014 - 03.2015
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment
  • Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher
  • Worked with lead teacher to monitor class schedule and take attendance
  • Supported student learning objectives through personalized and small group assistance
  • Assisted teachers with supervision and care of a group of children
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
  • Assisted lead teachers with lesson plan creation and materials development
  • Reviewed lesson material with students individually or in small groups
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Documented student progress and communicated with parents to keep informed
  • Distributed learning materials such as worksheets, textbooks and supplemental activities
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.

Receptionist/Administrative Assistant

The Ongaro Law Firm
12.2012 - 03.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Generated pleadings and other legal documents for review by attorneys and paralegals
  • Performed routine clerical tasks by scanning, filing and copying documents
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.

Elementary School Teacher's Assistant

Catherine Cook School
08.2011 - 06.2012
  • Helped lead teacher set up and manage classroom and outdoor activities
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Promoted positive environment for students learning
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Reviewed teaching activities and identified and implemented strategies to improve student learning outcomes
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Watched and documented behaviors for use in identifying areas in need of support
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Built and maintained productive relationships between students, teachers and parents
  • Promoted sensory development by providing access to different textures
  • Initiated and facilitated classroom discussions
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
  • Organized and supervised games and other recreational activities to promote physical, mental and social development
  • Observed students' performance and recorded relevant data to assess progress
  • Took daily attendance, notifying classroom teacher immediately of any student absences.

Receptionist/ VA Technician

America's Best
10.2009 - 08.2011
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Preschool Assistant Teacher

Chesterbrook Academy Preschool
07.2007 - 10.2008
  • Maintained tidy and clean classroom consistent with safety and health standards
  • Helped children's confidence and self-esteem by providing safe, loving environment
  • Interacted with children one-on-one and in small groups to enhance and support learning activities
  • Assisted teacher with developing creative program suitable for preschool children
  • Organized snack time and nap hours
  • Assisted teacher by developing lesson plans to meet educational goals for each child
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
  • Collaborated with teachers to promote appropriate care and education for for lessons by gathering educational materials and setting up equipment
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Maintained accurate records of each student's progress, sharing updates with parents during conferences
  • Implemented effective behavior management techniques aimed at encouraging positive behaviors while discouraging undesirable ones.

Education

International College Of Christian Ministry

Criminal Justice -

Harold Washington College
Chicago, IL

Skills

  • Early Childhood Education
  • Group leadership
  • Child development
  • Clerical
  • Detail-oriented
  • Adaptability
  • Interpersonal skill
  • Customer service
  • Time management
  • Communication skills

Timeline

School medical clerk

University of Chicago Charter Donoghue -Office
05.2021 - Current

Home Daycare Owner

Self Employed
12.2019 - 03.2021

Assistant Director/Lead Teacher

Elements Academy
10.2015 - 08.2017

Teachers Aide

Sacred Heart Of Jesus School
08.2014 - 03.2015

Receptionist/Administrative Assistant

The Ongaro Law Firm
12.2012 - 03.2013

Elementary School Teacher's Assistant

Catherine Cook School
08.2011 - 06.2012

Receptionist/ VA Technician

America's Best
10.2009 - 08.2011

Preschool Assistant Teacher

Chesterbrook Academy Preschool
07.2007 - 10.2008

International College Of Christian Ministry

Criminal Justice -

Harold Washington College

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Tiashona Williams