Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

TIASIAH MCKENZIE

Cleveland,OH

Summary

Dedicated sales management professional with over a year of experience in building strong relationships with customers, vendors, and team members. Proven track record of high productivity and efficient operations through exceptional administrative and decision-making skills. Strong communicator adept at strategic planning, negotiation, and problem-solving to drive sales targets and foster business growth. Seeking a challenging role that offers opportunities for advancement while delivering results in a dynamic environment.

Overview

9
9
years of professional experience

Work History

Sales Associate / Manager

Burlington Coat Factory
South Euclid, US
07.2017 - 11.2024
  • Educated incoming sales staff in efficient methods.
  • Ensured awareness of company policies related to payments and exchanges.
  • Supported both colleagues and clients with thorough understanding of current policies.
  • Arranged merchandise to enhance aesthetic appeal.
  • Boosted revenue through strategic recommendations of additional items.
  • Suggested suitable merchandise according to customer requirements.
  • Maintained sufficient product supply for customer needs.
  • Handled incoming phone inquiries with expertise.
  • Led customer service team by ensuring adherence to company policies.
  • Analyzed transactions for potential fraud.
  • Performed comprehensive POS system management during opening and closing shifts.
  • Guided customers in choosing items that reflected their personal style and shape.
  • Enhanced sales through effective communication of product features.
  • Assessed client needs and preferences to deliver targeted recommendations.
  • Monitored daily performance of team members and provided feedback.
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Supervised staff in the daily operations of the store.

Remodeler

Anderson Merchandisers, LLC
Cleveland, OH
06.2021 - 11.2021
  • Assembled and installed cabinetry according to manufacturer instructions.
  • Maintained a clean job site by sweeping away debris at the end of each day's work.
  • Controlled traffic passing near, in or around work zones.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Assisted with diverse construction challenges to help team and customer.

Janitor

Imani Temple Ministries
Cleveland, US
06.2017 - 07.2017
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Organized custodial closets to easily find equipment and supplies.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Keep a log book of daily tasks completed for record keeping purposes.
  • Follow established safety procedures while operating machinery and using chemicals.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.

Receptionist

Lenora's Healthy Hair Clinic & Spa
Cleveland, US
01.2016 - 02.2016
  • Represented office personnel and company brand in regular client correspondence
  • Responded to telephone inquiries from clients, vendors and the public
  • Welcomed guests and clients in an upbeat and friendly manner
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Education

High School Diploma -

Cleveland Heights High School
University Heights, OH
01.2016

Skills

  • Sales training procedures
  • Customer engagement
  • Meeting management
  • Employee terminations
  • Positive and upbeat
  • Exceptional multi-tasker
  • Decisive
  • Training and development
  • POS expert
  • Relationship building
  • Excellent communication skills
  • Employee motivation
  • Performance coaching

Assessments

Customer Focus & Orientation, 07/01/19, Proficient

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Remodeler

Anderson Merchandisers, LLC
06.2021 - 11.2021

Sales Associate / Manager

Burlington Coat Factory
07.2017 - 11.2024

Janitor

Imani Temple Ministries
06.2017 - 07.2017

Receptionist

Lenora's Healthy Hair Clinic & Spa
01.2016 - 02.2016

High School Diploma -

Cleveland Heights High School

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TIASIAH MCKENZIE