Tiauna Gayle
Palm Bay,FL
Summary
Detail-oriented and reliable Administrative and Medical Office Professional with over 10 years of experience supporting busy healthcare and office environments. Skilled in insurance verification, scheduling, referrals, and patient care coordination. Known for exceptional customer service, organizational abilities, and a positive, proactive attitude. Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Oak Street Health
12.2023 - Current
- Coordinate specialist referrals and obtain prior authorizations for diagnostic imaging and procedures.
Medical Office Receptionist
Omni Healthcare
09.2022 - 10.2023
- Managed front office operations, scheduled patients, verified insurance, and secured authorizations.
- Assisted with rooming patients and retrieving lab results for providers.
Medical Office Receptionist
Affordable Care Clinic
09.2021 - 09.2022
- Handled daily front office tasks and coordinated diagnostic referrals and authorizations.
Office Assistant
Hands On Learning
01.2019 - 02.2021
- Managed tuition records, staff schedules, and supply orders to ensure smooth operations.
Office Assistant
All American Solid Surface
02.2014 - 05.2017
- Oversaw payroll, job scheduling, and supply procurement for daily business needs.
Education
Diploma -
Dillard High School
06.2002
Skills
- Medical Scheduling & Insurance Verification
- Patient Referrals & Prior Authorizations
- Medical Office Administration
- Customer Service & Reception
- Electronic Health Records (EHR)
- Microsoft Office Suite
- Payroll & Office Operations
Certifications And Assessments
- Medical Terminology - Proficient
- Medical Receptionist Skills - Proficient
- Customer Focus & Orientation - Proficient
- Data Entry & Attention to Detail - Proficient
- Written Communication - Proficient
Timeline
Referral Coordinator
Oak Street Health
12.2023 - Current
Medical Office Receptionist
Omni Healthcare
09.2022 - 10.2023
Medical Office Receptionist
Affordable Care Clinic
09.2021 - 09.2022
Office Assistant
Hands On Learning
01.2019 - 02.2021
Office Assistant
All American Solid Surface
02.2014 - 05.2017
Diploma -
Dillard High School
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