Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiauna Hill

Sacramento,California

Summary

Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance. Also, I am a responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

3
3
years of professional experience

Work History

Care Provider

IHSS Fresno County | California
08.2021 - Current
  • Performed weekly check-ins with patients to ensure health and safety, and worked closely with patients to achieve optimal outcomes
  • Developed relationships with patients, exceeding expectations for customer satisfaction
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
  • Increased patient satisfaction by promptly addressing concerns or complaints and taking corrective action when necessary.
  • Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
  • Adapted caregiving approach based on individual cultural differences among diverse patient populations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cashier and Sales Associate

Ross | California
04.2022 - 02.2023
  • Communicated with customers daily, provided friendly and courteous service, and answered questions
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a clean and safe work environment, resulting
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Volunteer

Community Regional Medical Center Of Fresno
08.2021 - 06.2022
  • Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
  • Organized materials for hospital events, contributing to successful fundraisers and community outreach programs.
  • Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
  • Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
  • Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.
  • Conducted rounds on assigned units to assess patient needs, addressing concerns promptly or escalating issues when necessary.

Cashier/Food Prep

Kentucky Fried Chicken, California
04.2021 - 03.2022
  • Attained top customer service ratings every month
  • Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Trained and mentored new sales representatives.

Education

High School Diploma -

Washington Union High School
Fresno, California
06.2022

Skills

  • Patient Management
  • Personal Care
  • CPR certification
  • Effective communication
  • Active listening
  • Customer Service
  • Cash Register Operation
  • Cash Handling
  • Product Restocking
  • Time management
  • Customer Assistance

Timeline

Cashier and Sales Associate

Ross | California
04.2022 - 02.2023

Care Provider

IHSS Fresno County | California
08.2021 - Current

Volunteer

Community Regional Medical Center Of Fresno
08.2021 - 06.2022

Cashier/Food Prep

Kentucky Fried Chicken, California
04.2021 - 03.2022

High School Diploma -

Washington Union High School

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Tiauna Hill