Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiaundra Proctor

Darien,GA

Summary

High-energy Sales Team Leader consistently exceeding sales targets by effectively managing and motivating team members to maximize customer satisfaction. Strong background in product merchandising, inventory management, team training, and KPI tracking.

Overview

17
17
years of professional experience

Work History

Specialty Sales Team Leader

Target
Brunswick, GA
08.2016 - Current
  • Coached sales team members on best practices for customer interactions.
  • Developed and implemented strategies to increase sales performance.
  • Monitored daily sales activities and provided feedback to team members.
  • Conducted regular meetings with team members to review goals and objectives.
  • Analyzed sales data and generated reports for management review.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Provided ongoing training and development opportunities for team members.
  • Resolved customer complaints promptly and efficiently.
  • Managed inventory levels to ensure availability of products.
  • Ensured compliance with company policies and procedures.
  • Developed strategies to improve customer experience.
  • Recognized employee achievements and rewarded top performers.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Kept team informed of changing policies through regular team meetings.
  • Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Managed cash register operations using POS system and processed sales and returns.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Maintained attractive merchandise displays to maximize purchases.
  • Exceeded department expectations for productivity and accuracy levels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recognized security risks to properly handle situations.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Reduced process lags by training employees on best practices and protocols.

Assistant Store Manager

Gap Outlet
Darien, GA
10.2007 - 02.2016
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Education

Mcintosh Academy
Darien, GA
05-2001

Skills

  • Sales Coaching
  • Sales Presentations
  • Team Management
  • Call Center Operations
  • Stockroom Management
  • Sales closing

Timeline

Specialty Sales Team Leader

Target
08.2016 - Current

Assistant Store Manager

Gap Outlet
10.2007 - 02.2016

Mcintosh Academy

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Tiaundra Proctor