Summary
Overview
Work History
Education
Skills
Timeline
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Tiausa Brown

Atlanta,GA

Summary

Motivated supervisor with progressive retail career and natural leadership talents. Manage team activities closely to sustain long-term business success. Quality-driven and performance-oriented manager focused on continuous improvement. I am a reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Overview

8
8
years of professional experience

Work History

Assistant Retail Sales Manager

Torrid
04.2019 - Current
  • Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives
  • Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations
  • Led development of strategic business plan targeted around high growth initiatives
  • Avoided business pitfalls by adapting sales strategies to changing conditions and customer demands
  • Demonstrated customer-first mentality based on sound customer relations principles and core company values
  • Executed smooth promotions, coordinating teams and merchandise to create attractive, successful displays
  • Forecasted revenue and adapted strategies based on regular sales and revenue reports
  • Maintained efficient, organized stockroom able to support high-volume retail sales demands
  • Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication
  • Helped staff accomplish sales goals through effective supervision, training, and motivational strategies.

Retail Sales Associate Cashier

Gap INC
09.2017 - 01.2019
  • Increased per-customer revenue by offering special sale items, loyalty programs, and purchases related to current selection
  • Kept front-end organized and clean for maximum customer appeal
  • Assisted customers with selecting items by explaining features and answering questions
  • Processed customer transactions quickly using POS terminal
  • Helped customer locate merchandise by directly escorting to desired items
  • Updated price tags and signs for special one-off promotions and permanent mark-downs
  • Engaged customers with courtesy, helpfulness, and respect for all front-end needs
  • Established positive customer relations with immediate greetings and offers of support to entering guests
  • Engaged customers with positivity and respect, answering questions politely and offering exceptional support
  • Answered telephone calls to answer questions about store policies, hours, and merchandise.

Hostess

Denny's
05.2016 - 08.2016
  • Memorized and promoted menu items, daily specials, and drink options
  • Resolved customer concerns and handled requests with professionalism
  • Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
  • Verified table cleanliness and tableware settings before seating guests
  • Monitored dining rooms for seating availability, service, and occupancy limitations
  • Checked menus for cleanliness and proper presentation
  • Managed guests' expectations concerning wait times for seating
  • Cash handling

Education

Diploma -

Mount Lebanon High School
Mt. Lebanon, PA

Skills

  • Team supervision
  • Product sales
  • Customer engagement
  • Floor oversight
  • Customer service management
  • Microsoft Word
  • Google Drive

Timeline

Assistant Retail Sales Manager

Torrid
04.2019 - Current

Retail Sales Associate Cashier

Gap INC
09.2017 - 01.2019

Hostess

Denny's
05.2016 - 08.2016

Diploma -

Mount Lebanon High School

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Tiausa Brown