Tiawan Smith
South Holland,IL
Summary
Dynamic Direct Care Service Provider at Aunt Martha's Youth Service Center, recognized for exceptional communication and relationship-building skills. Consistently exceeded performance goals by enhancing client satisfaction and retention through proactive engagement and feedback integration. Demonstrated adaptability and teamwork, fostering a positive environment that improved service delivery and client outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Caŕe Service Provider
Aunt Martha's Youth Service Center
01.2001 - 06.2024
- Helped clients with program services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Worked with clients to maximize individual success.
- Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
- Collected, arranged, and input information into database system.
- Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
Education
Mt. Carmel H.S.
Chicago, ILSkills
- Conflict resolution
- Time management
- Problem solving
- Exceptional communication
- Crisis management
- Relationship building
- Active listening
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Effective communication
- Professionalism
Certification
Therapeutic Crisis Intervention ServSafeFood Protection Manager certificate StateFoodSafety Illinois Food Allergen certificate CPR certified
Timeline
Direct Caŕe Service Provider
Aunt Martha's Youth Service Center
01.2001 - 06.2024
Mt. Carmel H.S.
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