Tiba Al Obaidi
Troy,MI
Summary
Detail-oriented and multilingual professional with over 8 years of experience in administration, sales, and management. Proven track record in executive assistance, brand management, and customer service within diverse sectors. Seeking to leverage strong organizational, communication, and analytical skills in a dynamic role where I can contribute to team success and drive operational efficiency. Committed to delivering exceptional results and fostering positive relationships with clients and colleagues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant / Jr Loan Officer
07.2021 - 06.2024
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Managed all aspects of catering needs for special events hosted by the organization.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
National Call Center Rep.
12.2020 - 07.2021
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
Brand Manager
06.2018 - 09.2020
- Developed and implemented successful marketing strategies for a new brand.
- Analyzed competitors' brands and products to develop aunique positioning for the company's offerings.
- Worked with creative teams to design logos, packaging designs, advertisements, digital experiences, and more.
- Managed budgets for all marketing activities including advertising spend, events sponsorships, and promotional giveaways.
- Coordinated with external agencies on public relations initiatives to build positive relationships with customers and stakeholders.
- Collaborated with sales teams on product launches, promotions, and pricing strategies.
- Reviewed customer feedback surveys to identify areas of improvement in product features or services offered by the company.
- Developed partnerships with influencers in relevant industries to promote the brand's message through their channels.
Project Manager
08.2015 - 06.2018
- Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
- Negotiated contracts with vendors for the purchase of required materials and services.
- Analyzed market trends to anticipate future material needs.
- Developed strategies for procuring goods and services at the most cost-effective prices.
- Evaluated supplier quotations to determine the best value-for-money products or services.
- Conducted research to identify new potential suppliers based on quality, price, availability, reliability, and serviceability criteria.
Human Resources Assistant
08.2014 - 08.2015
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
Education
Associate of Science - Business Management
Manchester Community College
USA05.2023
Bachelor of Science - Computer Engineering
Dijlah University
Iraq06.2014
Skills
- Database Management
- Scheduling
- Staff Management
- Risk Management
- Office Management
- Document handling
- Business Administration
- Project Oversight
- Travel administration
- Financial Services
- Human Resources Management (HRM)
- Email management
- Document Preparation
- Bookkeeping
- File Organization
- Labor Relations
- Policy Enforcement
- Conflict Management
- Calendar Management
Languages
Arabic (Native), English (Fluent), French (Fluent)
References
References August 2018 July 2018 Faye Harville Account Analyst - Ralph Lauren faye.harville@poloralphlauren.com Greensboro, NC, USA Jeffrey Wilkish Regional Vice President – Loan Depot Jwilkish@loandepot.comj Nashua, New Hampshire Timothy Paul Shanahan Academic Director- English International School - Baghdad Timothy.s@eis.edu.iq Baghdad, Iraq
Languages
- Arabic (Native)
- English (Fluent)
- French (Fluent)
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited
Certification
- First Aid - International Committee of the Red Cross - August 2018
- Digital Marketing - Google Skills - July 2018
References
References available upon request.
Timeline
Executive Assistant / Jr Loan Officer
07.2021 - 06.2024
National Call Center Rep.
12.2020 - 07.2021
Brand Manager
06.2018 - 09.2020
Project Manager
08.2015 - 06.2018
Human Resources Assistant
08.2014 - 08.2015
Associate of Science - Business Management
Manchester Community College
Bachelor of Science - Computer Engineering
Dijlah University
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