Tiba Horton
Plano
Summary
Enthusiastic customer service professional with a passion for helping others. Offering an academic
background in Business Administration, and entrepreneurial mindset, and proficiency in Fosse, MS Office.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Fairfield Suites By Marriott (Savoy Hotels, LLC
02.2016 - Current
- Worked with fellow team members to implement and maintain Marriott quality standards
in a new-build 4th gen Fairfield property. - Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Earned property-level recognition and quality awards from Marriott and Trip Advisor for
first year to present. - Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
QA Specialist/Production Machine Operator
MBNA/Bank Of America
08.1998 - 02.2015
- Supported Production Ops Department in all functions, ensuring that all quality standards were maintained and exceeded company guidelines.
- Performed audits throughout jobs on various platforms.
- Provided accurate documentation & reporting.
- Adhere to company guidelines set forth for policies and procedures and
maintain departmental expectations and quality for productivity.
Education
Business Administration
Oklahoma Junior College
Oklahoma City, OKSkills
- 15 Years customer service experience
- Fosse, Marsha, Excel, PowerPoint and Data Entry
- Strong attention to detail
- Ability to multitask
- Excellent communication skills
- Problem solving skills
- Time Management
Additional Information
Additional experience, volunteer work, and references available upon request
Timeline
Front Desk Receptionist
Fairfield Suites By Marriott (Savoy Hotels, LLC
02.2016 - Current
QA Specialist/Production Machine Operator
MBNA/Bank Of America
08.1998 - 02.2015
Business Administration
Oklahoma Junior College
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