Tiberius Mihail
Boca Raton,FL
Summary
Dynamic Implementations Manager at Seacrest Services Inc. with expertise in project management and strategic planning. Successfully directed Vantaca software implementation, enhancing operational efficiency and customer satisfaction. Proven ability to train diverse teams and foster strong client relationships through effective communication and problem-solving skills. Committed to driving continuous improvement in organizational processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Vantaca Implementations Manager
Seacrest Services Inc.
10.2024 - Current
- Directed the implementation of Vantaca, an all-encompassing Management Software, for over 150 Associations across a 5 month period.
- Streamlined processes to ensure an efficient and seamless staff and client experience.
- Trained both staff and clients of the use of the software through the use of direct hands on training and large scale presentations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Coordinator
Banyan Springs, Managed by Seacrest Services, Inc.
05.2023 - 10.2024
- Oversaw day-to-day operations of teams across over 250 Association as well as the corporate office.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Administrative Assistant
Seacrest Services Inc.
12.2021 - 05.2023
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy for a community with over 800 residents across 18 sub-associations and a Master Association.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Skills
- Project management
- Operations management
- Strategic planning
- Decision-making
- Cross-functional teamwork
- Policy and procedure development
- Staff training and development
- Business administration
- Complex Problem-solving
- Customer service
Certification
- Licensed Community Association Manager - September, 2024
- Certificate for Fair Housing Training of the Civil Rights Act - July, 2022
- Google System Administration and IT Infrastructure Services Certificate - March, 2022
Timeline
Vantaca Implementations Manager
Seacrest Services Inc.
10.2024 - Current
Operations Coordinator
Banyan Springs, Managed by Seacrest Services, Inc.
05.2023 - 10.2024
Administrative Assistant
Seacrest Services Inc.
12.2021 - 05.2023
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