Tibeso Ombe
Lanham,MD
Summary
Driven by a results-focused approach, I excelled at Motel 6, enhancing guest satisfaction through expert complaint handling and superior guest relations. Leveraging skills in reservation management and interpersonal communication, I significantly contributed to a positive property reputation and fostered loyalty among guests. My adeptness in multitasking and problem-solving ensured high-quality service delivery in fast-paced environments. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Motel 6,Ivy City Hotel
07.2019 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Handled customer complaints to satisfy and retain guests.
Social Worker
Ethio- Miracle Child Care and Mother Welfare
02.2016 - 03.2019
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Created a safe space for students experiencing crises by providing immediate support and appropriate referrals.
- Collaborated with teachers and administrators to develop intervention strategies for students in need of additional support.
- Implemented evidence-based programs aimed at improving school climate and promoting positive behavior among students.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Established supportive relationships with at-risk youth through regular check-ins, goal-setting activities, and consistent followup.
- Served as a liaison between the school, family, and community agencies to ensure effective communication and collaboration around student needs.
- Improved client outcomes by developing and implementing individualized case plans.
- Monitored program outcomes using data analysis techniques, informing continuous quality improvement efforts within the organization.
- Provided social work services, individual, and family therapy and referrals.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Assisted clients in navigating complex social service systems, increasing access to necessary resources.
- Enhanced community resources for clients through partnerships with local organizations.
- Evaluated the effectiveness of existing programs through careful analysis of participant feedback alongside objective outcome measures.
- Trained new staff members in agency policies, procedures, and best practices for effective service delivery.
- Identified gaps in service provision within the community and developed innovative solutions to address unmet needs.
- Coordinated referrals to specialized services, streamlining the process for both clients and partner agencies.
- Developed and maintained strong relationships with community resources for successful referrals.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Master of Arts - Social Work And Community Development
Jephthah International College
Addis Ababa, Ethiopia12.2016
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Knowledge of local area
- Complaint Handling
- Guest Orientation
- Data Entry
- Documentation And Reporting
- Information Protection
- Reservation Processing
- Data inputting
- Key Management System
- Property Security
- Reservation Management System
- Report Preparation
- Clear Communication
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Relationship Building
- Multitasking
- Problem-Solving
- Attention to Detail
- Transportation Coordination
- Childcare Arrangement
- Interpersonal Communication
- Decision-Making
- Time Management
- Excellent Communication
- Analytical Skills
Accomplishments
- Supervised team of 9 staff members.
- Resolved Guest complaint.
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Guest Service Representative
Motel 6,Ivy City Hotel
07.2019 - Current
Social Worker
Ethio- Miracle Child Care and Mother Welfare
02.2016 - 03.2019
Master of Arts - Social Work And Community Development
Jephthah International College
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