Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tibisay Diaz Fernandez

Orlando,FL

Summary

Dynamic customer service professional with a proven track record at Panera Bread, excelling in customer engagement and conflict resolution. Skilled in employee training, communication, and problem solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Recognized for building strong client relationships and providing exceptional support in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Panera Bread
10.2024 - Current
  • Delivered exceptional customer service by efficiently handling inquiries and resolving complaints.
  • Processed customer orders accurately using POS system to ensure timely service.
  • Maintained cleanliness and organization of dining area, enhancing overall customer experience.
  • Assisted team members during peak hours to optimize workflow and improve service speed.
  • Trained new employees on best practices for customer interaction and operational procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Led cross-functional teams to streamline operational processes and enhance productivity.
  • Mentored junior staff, guiding professional development and promoting skill acquisition.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Babysitter

Osvaldo Hernandez
01.2022 - Current
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Assisted with homework to foster academic growth in a supportive environment.
  • Maintained communication with parents regarding daily activities and children's needs.
  • Adapted activities for age appropriateness to keep all children involved.
  • Organized home post-activities by cleaning toys and straightening the playroom.
  • Reassured upset children, providing emotional support and stability.
  • Instructed children in crafts to promote motor skills while assisting with light housekeeping.

Volunteer

Boone High School Theater Department
08.2020 - 05.2024
  • Assisted in set design and construction for theater productions, ensuring timely completion.
  • Collaborated with cast and crew to enhance communication and foster a positive environment.
  • Operated lighting and sound equipment during performances for successful event execution.
  • Supported stage management to maintain timelines and cues for smooth operations.
  • Maintained operational facilities to meet program needs.
  • Trained junior technicians on equipment handling best practices.
  • Ensured machinery optimal performance and safety standards through maintenance.
  • Adhered to safety protocols to maintain a safe work environment.

Education

High School Diploma -

William R. Boone Highschool
Orlando, FL
03-2024

Skills

  • Customer engagement
  • Focused listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Payment processing

Accomplishments

  • Trained and mentored 5 employees.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Panera Bread
10.2024 - Current

Babysitter

Osvaldo Hernandez
01.2022 - Current

Volunteer

Boone High School Theater Department
08.2020 - 05.2024

High School Diploma -

William R. Boone Highschool

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