Tibisay Diaz Fernandez

• Delivered exceptional customer service by efficiently handling inquiries and resolving complaints.
• Processed customer orders accurately using POS system to ensure timely service.
• Maintained cleanliness and organization of dining area, enhancing overall customer experience.
• Assisted team members during peak hours to optimize workflow and improve service speed.
• Trained new employees on best practices for customer interaction and operational procedures.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Provided language translation services for customer service inquiries.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Led cross-functional teams to streamline operational processes and enhance productivity.
• Mentored junior staff, guiding professional development and promoting skill acquisition.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Assisted in set design and construction for theater productions, ensuring timely completion.
• Collaborated with cast and crew to enhance communication and foster a positive environment.
• Operated lighting and sound equipment during performances for successful event execution.
• Supported stage management to maintain timelines and cues for smooth operations.
• Maintained operational facilities to meet program needs.
• Trained junior technicians on equipment handling best practices.
• Ensured machinery optimal performance and safety standards through maintenance.
• Adhered to safety protocols to maintain a safe work environment.

EDUCATION

William R. Boone High school

Awards and Honors

• Awarded Student of the month
• Completing College Dual Enrollment
• A, B Honor Roll