Tichina Clark
Stone Mountain,GA
Summary
Dynamic and compassionate Direct Support Professional with a proven track record at Benchmark Human Services, enhancing client independence through tailored care plans and effective communication. Skilled in medication administration and crisis intervention, I foster positive relationships while ensuring safety and dignity for individuals with disabilities. Committed to improving quality of life through dedicated support.
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Sales professional with strong track record in customer relationship management and sales growth. Known for collaborative teamwork, adaptability, and focus on results. Recognized for skills in sales techniques and customer engagement.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Benchmark Human Services
04.2025 - Current
- Facilitated daily living skills to enhance client independence and quality of life.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
Lead Sales Associate
Dollar General
12.2023 - 01.2025
- Developed and implemented customer engagement strategies to enhance shopping experience and increase loyalty.
- Collaborated with management to optimize inventory levels, reducing stockouts and improving turnover rates.
- Managed daily operations, ensuring adherence to company policies and procedures in all sales activities.
- Trained new staff on point-of-sale systems, enhancing their ability to provide excellent customer service quickly.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer's unique needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Guest Service Agent
Hilton Garden Inn Hotel
07.2021 - 03.2023
- Delivered exceptional guest service, effectively resolving inquiries and complaints to enhance customer satisfaction.
- Managed check-in and check-out processes, ensuring seamless transitions for guests during peak hours.
- Coordinated with housekeeping and maintenance teams to promptly address guest needs and maintain facility standards.
- Utilized property management software to efficiently handle reservations and update guest information accurately.
- Implemented feedback mechanisms to gather guest insights, driving improvements in service delivery and guest experience.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
Customer Service Associate
Homerun Fresh
01.2021 - 09.2021
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries promptly, ensuring a positive experience and high satisfaction levels.
- Collaborated with team members to streamline processes and improve response times.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Handled escalated issues with professionalism, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and enhanced shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Handled cash accurately while balancing cash drawer at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate/ Cashier
Dollar General
04.2019 - 11.2020
- Provided exceptional customer service, assisting with product inquiries and resolving issues efficiently.
- Maintained store organization and cleanliness, ensuring a welcoming shopping environment for customers.
- Operated cash register accurately, processing transactions and handling cash with diligence.
- Assisted in inventory management, restocking shelves to optimize product availability and visibility.
- Collaborated with team members to achieve sales goals, fostering a cooperative work atmosphere.
- Monitored stock levels regularly, identifying needs for replenishment to prevent product shortages.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate & Lead Cashier
Subway
04.2017 - 11.2018
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in food preparation, maintaining high standards of cleanliness and safety.
- Operated point-of-sale system accurately for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals and improve workflow.
- Maintained inventory levels, conducting regular checks to minimize waste.
- Adhered to company policies and procedures for food safety and sanitation compliance.
- Engaged with customers to promote new menu items and upsell products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Science - Human Services
Purdue University
West Lafayette, INBachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH07.2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Decision-making support
- Direct patient care
- Transportation
- Customer service
- Retail store operations
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Pricing and labeling
- POS system operation
- Teamwork and collaboration
- Inventory and restocking
- Loss prevention
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Data entry proficiency
- Administrative skills
- Issue resolution
- Hospitality services
- Payment collection
- Cleaning and sanitizing
- Work ethic and integrity
- Patience and empathy
- Reliability
- Cash register operation
- Order taking
Timeline
Direct Support Professional
Benchmark Human Services
04.2025 - Current
Lead Sales Associate
Dollar General
12.2023 - 01.2025
Guest Service Agent
Hilton Garden Inn Hotel
07.2021 - 03.2023
Customer Service Associate
Homerun Fresh
01.2021 - 09.2021
Sales Associate/ Cashier
Dollar General
04.2019 - 11.2020
Sales Associate & Lead Cashier
Subway
04.2017 - 11.2018
Master of Science - Human Services
Purdue University
Bachelor of Arts - General Studies
Southern New Hampshire University