Tichina Walker
Pompano Beach,US
Summary
Trustworthy Customer Service Representative skilled in problem-solving, and being able to identify problems and apply corrective processes. Very strong communication, interpersonal, and presentation skills. Devoted and dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary ability to build and cultivate relationships
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
City Furniture
Tamarac, US
04.2021 - Current
- Provide online customer service through a live chat support system. Assisting up to 5 customers at once.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner via Live person chat.
- Email communications to specific departments for customer follow up.
- Making sure that all issues and inquiries have been resolved to achieve a 'One Call/Chat Resolution.' Ensuring that everything was done and all steps were taken to resolve the matter.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Accurately documented, researched and resolved customer service issues.
- Met or exceeded service and quality standards every review period.
CUSTOMER SERVICE REPRESENTATIVE
SITEL
Pompano Beach, US
02.2019 - 03.2021
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Provided overall information to customers about the features and services of their debit card.
- Routes calls to appropriate resource.
- Answers incoming calls from customers who are inquiring about their card.
- Answers inquiries and questions, also complaints.
- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.
CONTACT CENTER REP
First Data Technologies
Coral Springs, US
11.2016 - 01.2019
- Provided overall information to customers about the features and services of their debit card. Routes calls to appropriate resource.
- Answers incoming calls from customers who are inquiring about their card. Answers inquiries and questions, also complaints.
- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.
Education
HIGH SCHOOL DIPLOMA -
Coral Springs High School
Coral Springs, FL06.2012
Skills
- Customer Service
- Problem Solving
- Communication
- Interpersonal Skills
- Live Chat Support
- Call Center
- Documentation
- Adaptability
- Empathy
Timeline
CUSTOMER CARE SPECIALIST
City Furniture
04.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
SITEL
02.2019 - 03.2021
CONTACT CENTER REP
First Data Technologies
11.2016 - 01.2019
HIGH SCHOOL DIPLOMA -
Coral Springs High School
Similar Profiles
Mallory HarrisMallory Harris
Merchandising Coordinator at City FurnitureMerchandising Coordinator at City Furniture
Sarah DumasSarah Dumas
Merchandise Integration Coordinator at City FurnitureMerchandise Integration Coordinator at City Furniture
Jonathon BarnesJonathon Barnes
Warehouse Operator at City FurnitureWarehouse Operator at City Furniture
Sophia SantiagoSophia Santiago
Accounting Clerk at CITY FURNITUREAccounting Clerk at CITY FURNITURE
Herbentz GeorgeHerbentz George
Macys at Sales Marketing ServicesMacys at Sales Marketing Services