Tichinah Powell
Phenix City,AL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Customer Service Account Specialist
First Credit Services
Columbus , GA
12.2023 - Current
- Monitored customer feedback across various channels to identify areas for improvement in services offered.
- Provided guidance and mentorship to junior level Customer Service Account Specialists.
- Created documentation of procedures related to customer service operations and processes.
- Generated weekly and monthly reports summarizing key performance metrics such as response time, number of tickets resolved per hour.
- Participated in regular team meetings to discuss strategies for improving service levels and enhancing customer satisfaction ratings.
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Ensured compliance with established company policies related to customer service operations at all times.
- Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
- Organized special events related to client outreach initiatives or promotional campaigns.
- Performed administrative tasks such as maintaining records of customer interactions and transactions.
Consumer Relations Specialist
Global Consumer Solutions
Columbus , GA
11.2021 - 12.2023
- Reviewed existing contracts between the organization and its clients for compliance purposes.
- Organized regular meetings with customers to address their concerns.
- Provided support in developing new policies or procedures related to consumer relations management.
- Compiled detailed records of all interactions with customers including notes about conversations, resolutions, follow-up activities.
- Provided customer service to clients regarding their inquiries and complaints.
- Assisted in the development of promotional materials aimed at improving customer loyalty.
- Drafted responses for frequently asked questions related to products and services offered by the organization.
- Monitored customer feedback through surveys and other sources to identify areas of improvement.
Account Service Specialist
TYSYS Solutions
Columbus, GA
06.2020 - 08.2021
- Collaborated with sales team members to ensure that all customer requirements were met.
- Provided customer service to clients, handling inquiries and resolving account issues.
- Developed client relationships through regular communication and follow-up activities.
- Prepared documents for auditing purposes when requested by internal or external auditors.
- Coordinated meetings between clients and representatives from other departments as needed.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Reconciled account balances with bank statements on a daily basis.
- Generated financial statements upon request from customers or other stakeholders.
Executive Administrative Assistant
The Eisset Group
Bronx, New York
01.2016 - 05.2020
- Developed online databases for tracking customer contacts and sales leads.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05-2016
Skills
- Data Entry
- Office Administration
- Clerical Support
- Calendar Management
- Meeting planning
- Spreadsheet Management
- Quality Assurance
- Documentation and Recordkeeping
- Understanding Medical Terminology
Timeline
Customer Service Account Specialist
First Credit Services
12.2023 - Current
Consumer Relations Specialist
Global Consumer Solutions
11.2021 - 12.2023
Account Service Specialist
TYSYS Solutions
06.2020 - 08.2021
Executive Administrative Assistant
The Eisset Group
01.2016 - 05.2020
High School Diploma -
Burke County High School
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