Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ti’Clyn Shaw

Customer Service Representative
Houston,Tx
Ti’Clyn Shaw

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

6
years of professional experience

Work History

Sitel

Customer Service Representative
03.2022 - 10.2024

Job overview

  • Managed billing-related calls efficiently at Liberty Mutual.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

AHCM

Healthcare Customer Service Representative
06.2021 - 01.2022

Job overview

  • Answered calls regarding insurance benefits and doctors covered within network.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Alorica

Call Center Representative
06.2018 - 02.2021

Job overview

  • Provided optimal insurance plans based on customer income.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Ultimate Medical Academy
Clearwater, FL

Associate from Billing And Coding

University Overview

TSU Learning Center
Houston, TX

G.E.D from General
11.2019

University Overview

Greatest achievement of my life

Skills

  • Customer relations
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative
Sitel
03.2022 - 10.2024
Healthcare Customer Service Representative
AHCM
06.2021 - 01.2022
Call Center Representative
Alorica
06.2018 - 02.2021
Ultimate Medical Academy
Associate from Billing And Coding
TSU Learning Center
G.E.D from General
Ti’Clyn ShawCustomer Service Representative