Ticole Chester
Mobile,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Royal Limousine
Mobile, AL
03.2017 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Bishop State Community College
Mobile, AL12-2016
Certification - Health Aide
Saads Health Care
Mobile, AL05-2014
High School Diploma -
C.F Vigor High School
Mobile, AL05-2008
Skills
- Employee Performance Evaluations
- Task Delegation
- Recruiting and interviewing
- Employee Scheduling
- Financial Management
- Promotional planning
- Staff Supervision
- Orientating and training
- Staff Training and Development
- Budgeting and finance
Timeline
Assistant Manager
Royal Limousine
03.2017 - Current
Associate of Applied Science - Funeral Service And Mortuary Science
Bishop State Community College
Certification - Health Aide
Saads Health Care
High School Diploma -
C.F Vigor High School
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